Customer Service Representative

Aeneas Internet and Telephone

Jackson, TN

$33,280 to $37,440 Yearly (plus commission)
Vision , Medical , Dental , Retirement
Full-Time

Job Description

Aeneas is in the hiring process for an articulate, highly-skilled Customer Service Representative. Do you enjoy forming new relationships every day? Are you looking to make a real difference in the community? This may be a great fit for your next career move. Expect this role to exist within a dynamic and fast-paced working environment.

The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Our CSR’s assist customers in making cost-effective decisions and guide customers in the correct use of a product. CSR’s ’ duties include assistance in selling, planning, billing, and upgrading Aeneas products and services. Representatives should be able to answer, clarify and identify customers’ issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers.

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with customers
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

EEO/AA Employer/Vet/Disabled

We participate in EVerify.

EEO Poster in English

EEO Poster in Spanish

Company Description

Headquartered in Jackson, Tennessee, Aeneas Internet and Telephone has been named to Entrepreneur magazine’s Hot 500 list of fastest growing businesses in the United States, as well as BusinessTN magazine’s Hot100 and Inc. Magazine’s Inc 5,000. Founded in 1995, Aeneas offers a myriad of services including gigabit fiber broadband, local phone service, VoIP, office phone systems, corporate e-mail, network security, off-site file storage, data center services, managed networking and more.

Aeneas and STEMC

With the need for broadband internet services growing at an exponential rate, Southwest Tennessee Electric and Aeneas Internet and Telephone are joining forces to bring this much needed service to more people around West Tennessee! This partnership will allow future expansions of existing Aeneas fiber cities as well as reach the under-served areas of West Tennessee that have no broadband option available to them. The availability of broadband not only allows us to stream video and browse the internet faster, but it can increase economic development, increase home value and allow possible technological enhancements to come to the region, such as telemedicine. Projects are already underway so follow us on social media at facebook.com/stemconline and facebook.com/aeneascom to get all the latest news!

Why Work Here?

"Empowering Communities and Connecting Lives" is our mission statement. Come be a part of our team to make a real difference to West TN!

Headquartered in Jackson, Tennessee, Aeneas Internet and Telephone has been named to Entrepreneur magazine’s Hot 500 list of fastest growing businesses in the United States, as well as BusinessTN magazine’s Hot100 and Inc. Magazine’s Inc 5,000. Founded in 1995, Aeneas offers a myriad of services including gigabit fiber broadband, local phone service, VoIP, office phone systems, corporate e-mail, network security, off-site file storage, data center services, managed networking and more. Aeneas and STEMC With the need for broadband internet services growing at an exponential rate, Southwest Tennessee Electric and Aeneas Internet and Telephone are joining forces to bring this much needed service to more people around West Tennessee! This partnership will allow future expansions of existing Aeneas fiber cities as well as reach the under-served areas of West Tennessee that have no broadband option available to them. The availability of broadband not only allows us to stream video and browse the internet faster, but it can increase economic development, increase home value and allow possible technological enhancements to come to the region, such as telemedicine. Projects are already underway so follow us on social media at facebook.com/stemconline and facebook.com/aeneascom to get all the latest news!