Technology Support & Development Specialist

Precision Door Service (an Award-Winning Garage Door Organization)

Career Opportunity for -  Technology Support & Development Specialist

Do you have a passion to provide solutions?

Are you willing to upgrade your skills in Technology Support & Development Specialist?

Are you looking to take your career to the next level?

***** Apply today for immediate job consideration! *****

Who are we?

At Precision Door Service we are committed to providing excellent service to our customers and our diverse workforce is the backbone of our operations. Precision Door Service provides residential and commercial garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors every day - nationwide. We also sell and install a wide selection of garage doors and garage door openers. We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction. We ranked #13 in the top 20 new franchises by Entrepreneur® magazine. We also ranked #227 in Entrepreneur® magazine's Franchise 500. Multiple franchises with the Angie's List Super Service Award. Our business is operational 24/7, every day of the week.

Learn more about us - www.garagedoorseattle.com 

What is the purpose of this Job?

The Technology support & Development Specialist plays a pivotal role within our Operations team, focusing on both direct support and back-end tasks to ensure smooth and efficient operations. Responsibilities include first line support of internal systems, administration of various technology related records, facilitating the integration of new employees, and spearheading projects aimed at enhancing operational efficiency. Additionally, tasks encompass procurement of office equipment and supplies, managing IT inventory, and researching ways to increase efficiency within our systems. The position also involves attending various weekly and monthly meetings with internal and external stakeholders.

Why join us?

Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders

Job Responsibilities - 

• Collaborate with the IT lead & Operations Manager on all aspects of assigned projects.
• Act as the main point of contact for delivering technical assistance for designated hardware and software utilized by our field technicians and door designers.
• Assist in managing IT inventory and overseeing the tracking of office assets to optimize resource allocation and support operational efficiency.
• Collaborate with cross-functional departments to troubleshoot and resolve complex technical issues impacting operations.
• Develop and maintain comprehensive project plans and timelines, in coordination with senior managers and operations manager.
• Maintain accurate documentation of IT procedures, configurations, and troubleshooting steps for reference and training purposes.
• Conduct regular audits of technology systems to identify and address potential vulnerabilities or inefficiencies.
• Coordinate with external consultants or contractors as needed for specialized technical support or project assistance.
• Collaborate with vendors, suppliers, and external partners to ensure timely delivery of goods and services as needed for project execution.

Requirements -

• Proficiency in written and verbal communication at an expert level.
• Understanding of cybersecurity principles and practices to ensure data protection and compliance.
• Fosters a positive organizational culture conducive to employee engagement, collaboration, and productivity.
• Exceptional organizational skills with the ability to manage multiple tasks seamlessly and prioritize effectively.
• Serve as a conduit for effective communication and conflict resolution between staff members and senior management, ensuring the resolution of issues and fostering a harmonious workplace atmosphere.
• Strong interpersonal skills to build and maintain relationships with customers and vendors.
• Demonstrated discretion in handling confidential information and ability to navigate competing demands while providing high levels of customer service.
• Track record of achieving high-performance goals and meeting deadlines in a fast-paced environment.
• Actively contribute to continuous improvement efforts within the operations department, proposing ideas and solutions for enhancing workflow and productivity.
• Bachelor’s degree in information technology, Computer Science, related field preferred or minimum 3 years of experience in operational support roles.
• Proficiency in Microsoft Office 360. (Outlook, Word, Excel, and SharePoint)
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Working Schedule - Monday through Friday - 8:00 AM to 5:00 PM

Benefits - 

• Medical, Dental and Vision Benefits
• 401k Plan
• Paid Time Off
• Referral program
• Employee discount
• Life Insurance
• Long Term Disability
• Paid Holidays
• Employee Assistance Program

** Our company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday!  **

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for this position by sending an updated copy of your resume and cover letter to this email address - workwithus@mydoorteam.com. We strongly encourage you to apply if you feel like you are a great match for any open positions at Precision Door Service.