Client Service Manager

inLife Clinic is looking to fill a part-time position as the Client Services Manager for our clinic, which exclusively serves First Responders. inLife Clinic provides counseling and onsite Mental Health Support at contracted agencies. We are expanding to train more therapists who want to become culturally competent with the First Responder population. We are looking for a Client Services Manager to help us to the next level.

The general administrative responsibilities include:

· Greeting clients on arrival

· Answering phone & returning phone messages/voicemail

· Scheduling client appointments

· Setting up new clients in the patient portal

· Communicating with Therapists

· bank deposits

· Administrative tasks

· Errands for Director as required

· Providing invoices & bank receipts to bookkeeper

The Client Services Manager supports the Director in managing the therapists, contractors, and contract agencies. Other tasks include:

· Scheduling,

· Managing timesheets,

· Doing research projects,

· Implementing new systems,

· Handling tech or equipment issues,

· providing HR support,

· keeping the website up to date,

· ordering supplies,

· other essential tasks for the office.

Being comfortable with any emotional state the client may be in is critical. The overall focus is to keep the clinic running smoothly, assist our expansion, and support the Director.

Experience with Medical insurance billing would be an asset

The office uses an online system called Simple Practice for patient scheduling and insurance processing which streamlines the work and keeps data organized. We have outsourced the insurance billings, which the Client Services Manager oversees.

Skills that we are looking for in applicants:

· Strong integrity and ethics

· Effective communication skills

· Professional, warm, and can quickly build trust with clients

· Organized and able to manage details

· Hard worker and self-starter who works well on their own

· Enjoys special projects and is creative

· Able to see things that need to be done without being asked

· Respects Law Enforcement officers and is comfortable if they come to the office in uniform.

· Experience with using MAC OS, Word, Excel, PowerPoint, google sheets/docs and minor troubleshooting

This is a part-time position on Mondays and Tuesdays, 8 hours daily from 8:00a-4:30p (half hour lunch). Possibility of an extra day working remotely. The hours could expand as we grow.

Website: www.inlifeclinic.com