Electronic Banking Services Associate

Department: Operations
Reports To: Electronic Banking Services Supervisor

This position is located onsite (Monday through Friday) at our corporate offices located at 29 Broadway in Taunton, MA. Currently, this position does NOT offer a remote option.

OVERVIEW:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which is serves.

1. Answer phones and serve as a resource to Cash Management sales staff and manager regarding customer issues including account documentation, account maintenance, research, follow-up with customer requests, and cash management product support including contractual agreements for various products and services.

2. Works closely with the bank’s top tier business clients, including those personally managed by the Cash Management Officer, in a diplomatic, insightful and responsive manner in order to meet these customers’ needs.

3. Monitor business account activity related to the bank’s riskier cash management services (e.g. ach, remote capture, and wire services) to mitigate credit, fraud and transaction risk.

4. Participates in the implementation of business cash management services, including remote deposit capture, ach services, account reconciliation, positive pay, lockbox, etc.

5. Serve as second tier support for the Bank’s Consumer online banking product.

REQUIREMENTS:

High school diploma or its equivalent. 3-5 years of banking experience. Strong telephone techniques, communication and customer service skills. Requires maintaining a thorough understanding of the Bank’s cask management services. Ability to organize and prioritize work and manage projects. Reliable and professional. Must have a positive attitude and ability to work in the changing business environment.