Client Service Representative - Entry Level

MSI is a leading provider of exceptional client services. We take pride in our commitment to excellence and our dedication to ensuring the satisfaction of our clients. As we continue to expand our operations, we are seeking a motivated and enthusiastic individual to join our team as a Client Service Representative.

As a Client Service Representative at MSI, you will play a pivotal role in delivering top-notch service to our clients. This entry-level position offers an exciting opportunity to gain valuable experience in client relations while working in a supportive and dynamic environment.

Responsibilities:

• Serve as the primary point of contact for clients, responding to inquiries, providing assistance, and addressing concerns in a timely and professional manner.
• Build and maintain strong relationships with clients, understanding their needs and preferences to provide personalized service and support.
• Assist with managing client accounts, including updating information, processing orders, and coordinating service requests.
• Troubleshoot and resolve client issues and concerns, escalating complex matters to the appropriate department when necessary to ensure prompt resolution.
• Develop a deep understanding of our products/services to effectively educate clients and recommend solutions that meet their needs.
• Provide administrative support to the client services team, including data entry, document preparation, and file management.
• Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless communication and alignment in delivering exceptional service to clients.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Previous experience in customer service or client relations is a plus but not required.

Benefits:

• Competitive starting salary
• Comprehensive training program
• Opportunities for career advancement
• Friendly and collaborative work environment