Client Success Account Manager

Purpose

The Safety Management Services Account Manager is responsible for managing a portfolio of clients within the company, building strong relationships, and ensuring their safety management needs are met. This role can increase revenue by upselling or cross-selling consulting services and requires excellent communication, prioritization, and problem-solving skills. Ultimately, the Internal Account Manager helps our clients prevent tragedy by making their safe work more efficient, ensuring they feel valued and understood, and ensures their systems are configured to meet their unique safety management needs.

Responsibilities

• Act as the primary point of contact for a portfolio of clients within the company.
• Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
• Work closely with the consulting team to ensure that clients' needs are being addressed in a timely and effective manner.
• Ensure that all client communications and interactions are logged accurately in our internal task management system.
• Become an expert on all features of the SafeteyPlusWeb™ product and maintain expert level skills as new features are released. A strong knowledge base of the system is essential to most other tasks in this position.
• Provide regular updates to senior management on the status of clients within your portfolio, highlighting any issues or concerns that need to be addressed.
• Collaborate with other internal teams, such as sales and marketing, to ensure a cohesive and consistent approach to client management.
• Proactively identify opportunities to upsell or cross-sell services to clients to increase revenue and deepen relationships.

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Excellent organizational and time management skills, with the ability to prioritize tasks effectively
• Exceptional logical reasoning with attention to detail
• Strong written, verbal, and interpersonal communication skills; high level of emotional intelligence
• Comfortable learning operation-critical software;
• familiarity with task management software will allow for a quick transition
• Proven ability to consistently execute repetitive mission-focused tasks with attention to detail and accuracy
• Capable of processing information quickly and developing solutions “on-the-fly”
• Driven by
• managing projects from conception through execution using logical step-by-step processes
• Able to work independently and as part of a team, with a proactive approach to problem-solving and decision-making

Education, Experience, and Certifications

Required

• Bachelor's degree in business, marketing, or a related field
• Experience in cultivating and nurturing strong professional relationships with clients, stakeholders, and coworkers
• Experience working with a task management system and other client management tools

Preferred

• Knowledge of the safety industry
• 2+ years of experience in an account management or customer service role