Internet Sales Business Development Center (BDC)

Peter Boulware Toyota located in Tallahassee, Florida is the volume dealership in the Big Bend area of Northern Florida.  Our community minded family business is dedicated to providing truly exceptional customer service and this spirit of service extends to our family of team members.  We invest in every member of the team in multiple ways.  We seek professionals who are committed to enhancing the pursuit and maintenance of transportation needs for all customers in a manner resulting in customers identifying Peter Boulware Toyota as their standard of service.

What We Offer

• Opportunity for internal promotion and career growth with company
• Competitive pay plan
• Paid Time Off
• 401(k) retirement plan options
• Full benefits including voluntary short and long term disability
• Complimentary Life Insurance Policy
• Dental Insurance
• Health Insurance
• Vision Insurance

SUMMARY

The role of an Internet Sales and Leasing Associate is to promote the sell automobiles by reaching out to and responding to customers, former customers, and potential customers.  Internet Sales Specialist will receive, monitor, and respond to leads from the Sales team, marketing, Company website and other sources.  Maintain the Customer Relationship Management (CRM) system.

Responsibilities

Manage incoming internet and phone inquiries and proactively pursue additional customer leads.

• Set appointments.
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions
• Provide superior customer service and achieve highest degree of customer satisfaction.
• Work in close partnership with management to provide appropriate information to the customer.
• Meet specified monthly targets and goals.
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally 
• Must feel comfortable learning and using scripts.
• Must have strong typing skills.

Automotive BDC Representative Preferred Skills and Experience:

• Prior customer relations or BDC/Call Center experience preferred, but not required. We are willing to train and develop the right individual.
• High school diploma or GED equivalent.
• Excellent customer relationship skills.
• Self-starter, motivated and success driven.
• Confident, positive and high energy presence.
• Strong communication skills.
• Team-oriented with a desire to achieve both individual and collective goals.

Qualifications

• Previous phone and/or internet sales experience is a PLUS
• Must have a clean & valid driver’s license
• Must be willing to submit to a drug screen prior to employment
• Enthusiastic with high energy throughout the sales workday
• Outgoing and friendly
• Quality customer service skills and sales track record
• Strong interpersonal and communications, in-person and over the phone
• Persuasive and able to overcome customer objections during the sales process
• Proficient in basic business math including percentages
• Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
• Persistent, competitive and good work ethic
• Focuses on the customer’s needs to enhance dealership and personal sales
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
• Demonstrated ability to continuously acquire additional knowledge and skills
• Proficiency with customer service and product knowledge applications

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.