IT Sales Manager (Managed Services Provider)

Summary

Our client is a well-known, highly successful Managed Service Provider (MSP) with locations in Phoenix, AZ and the Central Coast of CA (Santa Cruz, CA). They are in immediate need of hiring a Regional Sales Manager to play a key role in the growth and expansion of their customer base and revenue. This role is responsible for supporting a team and growing business through sales of IT Managed Services and Unified Communications (UCaaS).

Duties & Responsibilities

• Grow customer base and new sales of Managed IT Services and UCaaS solutions, by supporting a small team and direct engagement with prospective customers.
• Build and lead an effective sales team, nurturing their potential and fostering a culture of continuous improvement and collaboration.
• Meet annual and quarterly sales quotas, ensuring the team is well-equipped to exceed targets.
• Collaborate with marketing to create targeted campaigns and lead generation initiatives.
• Develop and maintain territory, team, and individual sales plans and goals.
• Drive the entire sales cycle from marketing conversion, initial customer engagement to closed sales.
• Prospect and qualify potential new customers using various direct and indirect methods.
• Promote the sale of bundled products to ensure the optimal solution for the customer.
• Develop key accounts and manage customer relationships to foster long-term partnerships.
• Identify opportunities for upselling and cross-selling various products and services they offer.
• Maintain a high level of knowledge of IT, Cloud, Networking and Communications to best position their products and services to meet their customer’s needs.
• Maintain sufficient knowledge of our customer's businesses to recognize opportunities and be perceived by the customer as a problem solver.
• Cultivate strong relationships with third party partners that help them deliver full solutions to customers.
• Create face-to-face presentations and proposals, assist the sales team with building their proposals.
• Co-present solutions with sales team members to existing and prospective clients.
• Act in a consultative role to the customer to ensure that we are adding value to their business.
• Participate in trade shows and other events to prospect for new business in-line with market strategy.
• Work closely with marketing and product teams to align sales strategies with ongoing developments.
• Collaborate with our technology experts to understand and communicate the value of our IT, Networking, Cybersecurity, and Unified Communications Products.
• Monitor and track sales performance, progress, and metrics.
• Ensure all sales information is current in CRM and maintain dashboards.
• Prepare and present weekly, monthly and quarterly sales reports.
• Manage all selling expenses within the established travel & expense budgets.

Qualifications & Requirements

• 4 years experience in B2B technology sales with a strong, proven record achieving revenue goals.
• Experience managing and motivating sales teams as well as sales support teams.
• Bachelor’s degree preferably in Business or Sales and Marketing, or the equivalent in work experience.
• Proven leadership abilities, with experience mentoring and developing team members.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Strong customer service orientation, solutions minded, with excellent follow up
• Proven to establish trust through high integrity, transparency and approachability.
• Experience structuring, negotiating and executing complex agreements
• Fundamental understanding of IT service management best practices.
• Strong knowledge of IT, Networking, Cybersecurity, Internet, Cloud, Communications and UCaaS.
• Experience and understanding of CRM systems, preferably HubSpot or Salesforce.
• Proficiency with G-Suite.

Compensation & Benefits

• Competitive base salary (commensurate of one's experience) plus commissions & bonuses
• 6 Paid Holidays per year
• 13 Paid Flex days year, includes sick days
• 50% of medical plan premium through group coverage - based on half of Kaiser CA base