Client Service Associate

For a century, Pitcairn has been a leading family office, helping many of America’s most successful families protect and grow their wealth, and build legacies that span generations. Because of our integrated thinking, our clients have lived—and thrived—through ever-changing market conditions and generational shifts. They value expert, unbiased advice, and are seeking chemistry and a true partnership with their trusted advisor that is critical to their future success. Our consistent delivery of an exceptional client experience – “The Pitcairn Experience” – is dependent on this.

PRIMARY FUNCTION

The Client Service Associate serves as the point of contact for client relationships designated by our internal Family Office Client Groups. The Client Service Associate plays a key role in onboarding, maintaining, and enhancing relationships to ensure each receives a personalized, customized Pitcairn experience.

The Client Service Associate manages the disbursement of funds, coordinates the account structure and operational features, acts as a liaison to the custodian, our internal Operations, IT, and Tax departments, and corresponds with external advisors. The Client Service Associate is a vital client group member who provides direct support and task management to Relationship Managers, Family Wealth Associates, and Family Wealth Analysts.

RESPONSIBILITIES:

• Provide first-level client support.
• Coordinate all client account paperwork.
• Coordinate and process cash distribution (wires/check/ACHs).
• Provide bill pay administration, callbacks, and payment processing.
• Process internal & external asset/account transfer forms.
• Process charitable contributions and prepare associated correspondence.
• Process and administer loans and lines of credit (LOC).
• Maintain and update Tamarac CRM and Fidelity platforms (address changes).
• Provide delivery support for tax documents (1099, K-1) .
• Provide basic client portal support (i.e., password resets, document uploads).
• Coordinate meetings (primarily external meetings with multiple Trustees, CPAs, and Attorneys).
• Work on both external and internal team projects.
• Provide additional backup/support for other Family Office Client Groups and Client Service Associates.
• Perform other duties as assigned for the efficient operation of the department.

EDUCATION/EXPERIENCE:

Bachelor’s degree preferred. Minimum 3 years of experience in an administrative capacity in the financial services or related industry. Computer literate with above average working knowledge of MS Word, Excel, Power Point, Outlook, SharePoint. Experience with financial services and CRM software programs desirable.

DESIRABLE ATTRIBUTES:

Successful candidates will possess a broad range of skills including:

• A natural inclination to engage with and interact with others with courtesy.
• A preference for organization, procedure, and exactitude.
• A tendency toward passionate and steadfast pursuit of goals, despite obstacles, discouragement, or distraction.
• A tendency to work to achieve and exceed standards.
• Consistency between both words and actions.

Pitcairn is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, color, religion, ancestry, national origin, sex, gender identity, sexual orientation, age, disability, marital status, domestic partner status, status as a parent or medical condition. Pitcairn complies with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. As an investment advisor, employees of Pitcairn may be subject to certain limitations on personal investment activities.