Assistant Client Relationship Manager - Birmingham, AL

Citizens Trust Bank is an Equal Employment Opportunity/Affirmative Action Employer offering competitive compensation, comprehensive employee benefits and opportunities for career development and advancement. We are committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high quality performance.

Citizens Trust Bank prides itself on offering a full-range of quality banking solutions throughout Birmingham and Eutaw, Alabama areas, metropolitan Atlanta and Columbus, Georgia markets. Since its inception, the Bank has remained dedicated to the growth and development of communities through superior banking solutions and extraordinary service.

As an institution of excellence, celebrating over 97 years of success, Citizens Trust Bank continues to champion our commitment to offer customers viable banking solutions with first-class customer service to meet their growing business needs. Delivering on that promise, we continue to build on the legacy that has been established and position Citizens Trust Bank to become a household brand for an entire community.

If you are interested in the position below and meet the qualification and requirements, please apply at www.ctbconnect.com.

POSITION SUMMARY:
Responsibilities include but are not limited to the following:

QUALIFICATIONS, SKILLS, AND ABILITIES:

• Manages the daily financial center operations
• Ensures that all associates are providing efficient quality customer service in the financial center
• Assist the manager with the development of staff, motivational initiatives, counseling, and the completion of performance evaluations
• Advises and ensures staff are following procedures that affect the financial center
• Monitors cash items, CD settlements, and CTR processing
• Oversees closing of overdrawn accounts
• Makes decisions on the daily exception report
• Coordinates and conducts appropriate staff meetings
• Ensures the financial center meets high appearance standards at all times
• In conjunction with the manager, oversee adherence to the Bank’s security and BSA compliance polices
• Performs data analysis, prepares and present reports and recommendations to management
• Works closely with other lines of business within the Bank
• Monitors and enforce compliance policy and company practices
• Establishes and promotes strong, positive, productive and effective working relationships with business lines within the Bank
• Adheres to all policies, procedures, and expectations
• Monitors and assists with the enforcement of compliance of policies, procedures, guidelines, and bank’s practices
• Exceeds all established positions’ goals, objectives, and expectations
• Supports the Bank’s vision, core values, business principles, goals, and objectives

QUALIFICATIONS, SKILLS, AND ABILITIES:

• Minimum two years of assistant branch manager experience in a retail banking environment
• Bachelors; degree in management, accounting, business administration, finance, economics or related field
• Understanding of retail banking policies and procedures
• Hands on knowledge of consumer, commercial, and mortgage loan processes, products, and services
• Good understanding of general banking laws, regulations, and procedures
• Proven knowledge of loan, security, and cash control policies
• The selected candidate will have excellent analytical and problem resolution and negotiation skills
• Candidate must be ambitious with a strong work ethic, positive attitude, ability to work both independently and as part of a team, results focused, and detailed-oriented with excellent time management and planning skills
• Proven record of successful goal attainment and project development
• Ability to handle confidential information
• Strong leadership, management, and coaching skills with ability to lead by example
• Ability to comprehend and follow directions and instructions
• Proficient in Microsoft Office (Word, Excel, Outlook, and the Internet)
• Ability to maintain a proactive approach to assignments and multi-task oriented
• Demonstrate analytical and strong problem solving skills
• Service oriented with excellent customer service skills and professional telephone etiquette
• Excellent sound decision making, reasoning ability, and judgment skills
• Ability to manage multiple projects, prioritize tasks, and meet established deadlines
• Ability to work well under pressure in a fast paced environment
• A competitive winning spirit that understands the team concept
• Excellent communication skills (written and verbal)
• Good organizational, presentation, listening, and interpersonal relationship building skills
• Flexible and energetic
• Ability to work through complex situations and find win-win solutions
• Must be able to manage composure and convey a positive and professional image at all times
• Assertive and demonstrates initiative
• Ability to relate to internal and external customers with a high degree of professionalism
• Ability to work in a fast paced, high volume environment, and must be adaptable to change
• Excellent quality customer service skills and conducts relationships in a manner that enhances the overall marketing effort of the bank
• Professional appearance is essential
• A “can do” attitude
• The selected candidate must be a self-starter who is self-motivated with the ability to produce results, meet all established goals, objectives, and expectations, and ability to comply with all bank policies, procedures, regulations, and laws

Citizens Trust Bank offers competitive compensation and a comprehensive employee benefits package for our Full-time employees. Our benefits package includes the following:

• Medical, Dental, Vision and Prescription Coverage
• 401(k) Retirement Plan
• Life Insurance Coverage
• Accidental Death & Dismemberment Coverage
• Disability Coverage
• Flexible Spending Account
• Paid Time Off, Vacation and Holiday Pay
• Tuition Reimbursement
• Employer Assisted Housing Program
• Wholesale Membership Program
• Fitness & Wellness Program
• Employee Assistant Referral Services (EAP)
• Legal Shield Program
• Group Cancer & Accident Insurance Programs
• Worker’s Compensation Programs
• Incentives, Awards, and Recognition Programs
• Training and Development Programs and much more!

EOE/AAE