In-House Business Development Associate-Private Duty Home Health Care

Seeking a highly motivated and detail oriented Inside Business Development Associate to join our team.

Your primary responsibility is to engage clients and guide them through our home health in-take process with exceptional professionalism and courtesy.

This position demands attention to detail, a commitment to following procedures, and a proactive approach to ensuring customer satisfaction and satisfying their needs.

Do you have:

• A love for business development
• A positive attitude,
• Looking for a challenge.
• On your toes decision-making capabilities.
• Friendly, helpful and courteous personality

If so, we are looking you for YOU!

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional home care services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Home Health Experience a plus
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience

• High school diploma or equivalent.
• Customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.