MUSEUM SECURITY OPERATION'S MANAGER

Pay- $21.00/ Hour

Description:

• Oversee contracted security operations.
• Oversee staffing and employee job functions.
• Coordinate with client representatives on security plans and procedures.
• Maintain familiarity with security best practices.
• Report writing and after-action plan development.
• Located in downtown Chicago.

Minimum Requirements & Skills:

• Updated Resume required to be attached to application
• Bachelor’s degree and/or 5 years of Operations Management, Scheduling Management & Client Engagement
• If required for assigned account, must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers
• Oral and written communication skills
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned account
• Understanding of security operations
• Planning, organizing and leadership skills
• Knowledge of business administration and project management principles
• Ability to track and maintain schedule assignments
• Ability to maintain professional composure when dealing with unusual circumstances
• Strong customer service and service delivery orientation
• Ability to carry out multiple assignments concurrently
• Ability to adapt to changes in the external environment and organization
• Ability to interact effectively at various social levels and across diverse cultures

Essential Functions:

• Supports management through project planning and coordination to meet commitments on-time and within resource limitations; with client and management approval, determines requirements, establishes priorities, and monitors progress.
• Evaluates project status and resources utilization; implements changes as needed; reviews status reports prepared by project personnel and modifies schedules or plans as required
• Meets regularly, daily, weekly, with client representatives for status updates; addresses any actual or potential problems; provides support during client service level changes; supports security planning, assessments, and surveys; reviews and updates post orders
• Assists management in the recruitment, selection, orientation, training, development, and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs project-related work; coaches associates, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.
• Responsible for preparing and coordinating staffing schedules for account or site(s) on a weekly, monthly, and yearly basis; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify that post orders and client directions have been satisfactorily followed; personally, inspects posts regularly as part of the evaluation of the security staff.
• Assists management in maintaining a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
• Ability to handle multiple tasks
• Handling and being exposed to sensitive and confidential information
• May require regular use of vehicle and frequent travel in the performance of duties
• Regular talking and hearing
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds
• Conducting oral presentations and group meetings and/or trainings
• Directing, motivating, training, coaching, and disciplining staff in a positive manner
• Reading and analyzing reports and financial data, including related computer usage
• Responding on an on-call basis to emergencies and incident at all hours, year round