Systems Engineer

Paytronix

Newton, MA

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visit www.paytronix.com.

We are seeking a Systems Engineer to join our team of top technology professionals in our office in Newton to help our migration towards an automation first priority. As part of the IT Operations team, you share responsibility for the design, development, provisioning, installation, configuration, operation, and maintenance of systems hardware and software, as well as related infrastructure environments. Additionally, you will work with software developers, infrastructure administrators, and enterprise architects to plan, implement, and maintain software solutions and systems architecture technologies that run our products and services.

Our company has an open, relaxed, and friendly environment where you'll get to work with people serious about the work they do, but always appreciate a great sense of humor. We trust our employees, so you'll be given a fair amount of latitude with, and ownership for your own time.

The kind of stuff you'll be doing:

Contributing to the operational oversight & security of our Paytronix Loyalty Services platform across our on-premise, Amazon Web Services & Azure Cloud environments
Advancing & extending the capabilities our Paytronix Loyalty Services platform by collaborating with Engineering and Operations teams
Participating in operational project design reviews, infrastructure implementations & automation efforts
Using your past experience and forward thinking mindset to help grow & scale the Paytronix Loyalty Service platform while maintaining optimal performance and availability
Participating in technical research and development to enable continuing innovation within the infrastructure
As a member of our growing operations team, you are expected to serve as a core member of the broader team and assist with operational responsibilities as needed, including:
- Providing direct support during application and production infrastructure deployments
- Leveraging automation and configuration tools to install software, updates, OS upgrades, and provision servers
- Performance of daily system monitoring and operational tasks to ensure the health of our systems
- Participating in hardware installation, upgrades, and maintenance
- Providing occasional after-hours response support for application or infrastructure project deployments
This is an on-call position with an expectation to participate in a 24x7x365 on-call rotation

The kind of experience you'll need:

2+ years experience with scripting languages, specifically PowerShell and Python
Previous experience automating key IT Operations functions such as Onboarding/Offboarding, SSO group assignments, etc.
Experience with Microsoft Windows, MacOS, and Linux server ecosystems including automation, provisioning, security, and general administration
In-depth knowledge of Windows Active Directory and Group Policy Management
Authentication and Single Sign-on service providers such as Azure Active Directory
Strong knowledge of and hands-on experience with all aspects of the network stack
- Switching, routing, VPN, VPC, firewall, load balancing, CDN, rate limiting, software defined networking
- DHCP, SMB, DNS, SMTP, SFTP, SSH, NTP, NSG, VRRP, BGP, etc…
Experience with High Availability designs and technologies
Experience with and knowledge of security best practices for applications, systems and cloud environments
Experience with cloud service providers such as Microsoft Azure and Amazon Web Services
Experience with patching systems and applications in a cloud environment
Experience with systems and application monitoring and alerting
Experience supporting a 7x24x365 Software-as-a-Service computing platform
Strong written and oral communication skills, project management skills, and the ability to work independently as well as within a team environment.

The extra stuff that would be nice:

Experience with and capability to provide support to both corporate IT and production data center environments
Familiarity with the theory and practice of Agile, CI/CD and DevOps
Familiarity with configuration management tools such as Ansible and Puppet
Familiarity with infrastructure-as-code and tools such as Terraform and CloudFormation
Knowledge of version control solutions such as Git, SVN, TFS, GitHub, BitBucket, or similar
Knowledge of best practices and IT operations in zero downtime environment
CI/CD tools such as Jenkins
Docker, and orchestration suites such as Kubernetes, AKS/EKS/GKE

Salary Range: 85-105k

Benefits:

Medical -- Choose from 3 Medical Plans (PPO, HMO, and High-Deductible)
Dental - Select from 2 Dental plans, including adult Orthodontics
Vision – 1 plan available
Company paid Life Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD)
401K with generous company match; 2-year vesting
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Tuition Reimbursement
Generous PTO