IT Operations Manager

Catholic Charities is the social services arm of the Catholic Church in the Archdiocese of San Francisco. Founded in 1907 to care for the orphans of the San Francisco earthquake, Catholic Charities is an independent non-profit organization. All financial contributions directly support Catholic Charities’ programs in Marin, San Francisco, San Mateo and Sonoma Counties. Catholic Charities serves and advocates for the poor, the sick, the distressed, children, youth, families, immigrants and seniors, regardless of race, religion, color, sex, age, physical or mental disability, national origin, sexual orientation, or any other basis covered by local law.

Catholic Charities is one of the largest, most comprehensive human services agencies in Northern California, reaching more than 35,000 individuals a year in San Francisco, San Mateo, and Marin counties. We are an integral part of our communities, helping bolster and empower our neighbors – single mothers, homeless adults and families, adults with disabilities, seniors, children and youth, and immigrants – when they need help, solutions, and hope. We are compassionate caregivers, ardent advocates, and champions of those in need. If you are eager to have a substantive impact on the lives of others and the health of our community, apply here. Join us as we change lives.

We are seeking a highly skilled and experienced IT Operations Manager to join our dynamic team. The ideal candidate will be responsible for overseeing and managing the day-to-day operations of our IT infrastructure, ensuring efficiency, security, and optimal performance. The IT Operations Manager will collaborate with cross-functional teams to implement and maintain robust systems and processes, contributing to the overall success of our organization.

Must have a willingness to handle urgent matters during off hours as needed.

Infrastructure Management:

· Lead the planning, implementation, and maintenance of the organization's IT infrastructure.

· Oversee server management, network operations, and data center operations.

· Ensure the availability, reliability, and scalability of IT systems to meet business objectives.

Team Leadership:

· Manage and mentor a team of IT professionals, fostering a collaborative and innovative work environment.

· Provide leadership in troubleshooting and resolving complex technical issues.

· Conduct regular performance reviews and set professional development goals for team members.

Process Optimization:

· Streamline and optimize IT processes to enhance efficiency and reduce downtime.

· Implement best practices and industry standards for IT operations.

· Develop and maintain documentation for operational procedures and protocols.

Security and Compliance:

· Establish and enforce security policies to safeguard the organization's data and IT assets.

· Stay abreast of the latest security threats and implement measures to mitigate risks.

· Ensure compliance with relevant regulations and industry standards.

Vendor Management:

· Collaborate with vendors to procure and manage IT hardware, software, and services.

· Evaluate vendor performance and negotiate contracts to ensure cost-effectiveness.

· Stay informed about emerging technologies and recommend strategic partnerships.

Disaster Recovery and Business Continuity:

· Develop and maintain a robust disaster recovery and business continuity plan.

· Conduct regular tests to validate the effectiveness of recovery procedures.

• Minimize downtime and data loss in the event of a system failure or disaster. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

· Strong technical background with expertise in systems administration, network management, and IT security.

· Excellent leadership and team management skills.

· Solid understanding of ITIL or other IT service management frameworks.

· Effective communication skills with the ability to convey technical concepts to non-technical stakeholders.

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience (5+ years) in IT operations management or a related role.

Knowledge, Skills & Abilities:

· Excellent leadership, vendor, and people management skills.

· Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

· Solid understanding of budgeting, financial management, and cost control.

· Strong communication and interpersonal skills.

· Coaching and developing existing employees.

· Knowledge of effective staff Performance Management

· Ability to set priorities and motivate team members.

· Industry certifications such as ITIL, CompTIA Security+, or Cisco Certified Network Associate (CCNA) are desirable.

· Familiarity with cloud computing platforms and virtualization technologies.

· Ability to work in a fast-paced environment and adapt to changing priorities.

· Strong problem-solving and decision-making skills.

If you are a dynamic and results-oriented IT professional looking to make a significant impact, we invite you to apply for this exciting opportunity. Join us in shaping the future of our IT operations and contributing to the success of our organization.

Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Prior to the First Day of Employment:

Fingerprinting

Clearance: Required

TB Screening -

Negative Tuberculosis Test: N/A

First Aid

Certificate: N/A

COVID Vaccine

& Booster: N/A

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Intermittent bending, standing, stooping, kneeling, reaching, twisting, and walking.

· Intermittent lifting, pushing, and pulling.

· Intermittent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

· Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

· The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

· Driving is required for this position.

If driving is requested for a specified project, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.