Operations Manager Residential Construction

Summary/Objective
The Operations Manager position is responsible for all front office activities, including
the reception area, mail, large purchasing requests and facilities. Also responsible for
directing and coordinating office services and related activities, including developing
and supervising programs for the maximum utilization of services and equipment.
• Essential Functions
Supports company operations by maintaining office systems and supervising staff.
• Maintains office services by organizing operations and procedures, full use of QuickBooks
including payroll, controlling correspondence, designing filing systems, reviewing and
approving supply requisitions, and delegating and monitoring clerical functions.
• Provides historical reference by defining procedures for retention, protection, retrieval,
transfer, and disposal of records.
• Maintains office efficiency by planning and implementing office systems, managing
clerical staff, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures,
measuring results against standards, and making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees and
following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing
information and identifying trends.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Maintains office staff job results by coaching, counseling, disciplining employees, and
planning, monitoring, and appraising job results through regular reviews.
• Achieves financial objectives by preparing an annual budget, scheduling expenditures,
analyzing variances, and initiating corrective actions.
• Directly involved in Marketing initiatives including all facets of social media
• Contributes to team effort by accomplishing related results as needed.
Office Manager Qualifications / Skills:
• Must be a Team Leader
• Oversee all internal office functions
• Managing and disciplining internal staff
• Tracking budget expenses
• Prepare financial reports and assist in budget planning as needed
• Task Delegation
• Manage the recruitment process by coordinating job postings, scheduling interviews, and
facilitating the onboarding process for new hires
• Develop and implement systems/processes for efficient daily function, document
management and record-keeping
• Developing standards

• Promoting process improvement
• Inventory control
• Reporting skills
• Social media experience
• Quickbooks Desktop
• Proven ability to manage employees and office duties
• Excellent organizational and time management skills
• Ability to multitask and prioritize tasks effectively
• Strong interpersonal and communication skills
Education, Experience, and Licensing Requirements:
• High school diploma, GED, or equivalent
• Proven experience as an Office Administrator
• Proficient with Microsoft Office software
• 3+ years and Highly proficient in Quickbooks Desktop
• Experience in the construction industry a plus
• Notary Public a plus
Travel
There are no travel expectations for this role.
Supervisory Responsibility
This position manages the front office employee(s) and is responsible for the
performance management and hiring of those employees.
Work Environment
This job operates in a professional office environment. This role routinely uses standard
office equipment such as computers, phones, photocopiers, filing cabinets and fax
machines.
Physical Demands
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or
hear. The employee frequently is required to stand; walk; use hands to finger, handle or
feel; and reach with hands and arms. The employee is occasionally required to sit; climb
or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or
move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific
vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are generally Monday through
Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required
as job duties demand.

Required Education and Experience
• High School diploma, GED or equivalent.
• At least two years of previous experience in office management in the home
improvement or construction industry.
Preferred Education and Experience
• 2+ years of experience with QuickBooks or certification as a QuickBooks Pro
Advisor
Work Authorization
Must be a US Citizen or lawful Permanent Resident.
AAP/EEO Statement
It is the policy of KC’s Improvement & Construction, Inc. to provide equal employment
opportunity (EEO) to all persons regardless of age, color, national origin, citizenship
status, physical or mental disability, race, religion, creed, gender, sex, sexual
orientation, gender identity and/or expression, genetic information, marital status, status
with regard to public assistance, veteran status, or any other characteristic protected by
federal, state or local law. In addition, KC’s Improvement & Construction, Inc. will
provide reasonable accommodations for qualified individuals with disabilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for this
job. Duties, responsibilities and activities may change at any time with or without notice.