Customer Service Representative (CSR)

E&M Consulting, Inc.

Chaska, MN

$20 Hourly (plus commission)
Medical , Dental , Retirement
Full-Time

Job Description

E&M Consulting, Inc. (E&M), is a Publishing and Software/App development company headquartered in Chaska, MN. E&M is hiring career-driven full-time CSR to join our fast growing, National award-winning company.

CSR Requirements:

Proficient in Microsoft Office Suite and Computer Operations
Excellent Typing Skills
Team player who is self-motivated
Excellent verbal/written communication and phone skills
Ability to perform in fast-paced environment
Ability to multitask with interruptions
Organization and punctuality are essential

Responsibilities:

Assist the team with day-to-day workflow to ensure continued office functionality.
Assist with Online Research.
Email and Phone communication with advertising clients will require a friendly, engaging, and positive attitude.
Email and Phone communication for any outstanding invoices.
Utilize CRM platforms and online technology to guide customers through the purchasing process.
60-70% of the job is spent on the phone.

Benefits:

Monthly Bonus Opportunities
Full-time position: Monday-Friday from 7:30am-4:00pm
This is an on-site position
Health and Dental Insurance
Paid Holidays
Paid Time Off (PTO)
Paid Sick Leave
Simple IRA Retirement Plan
Advancement Opportunities

Company Description

E&M Consulting, Inc. (E&M) excels in partnerships through our customer service, professional sales, and award-winning publications. This is credited to the belief in building open and honest relationships with clients. E&M’s partners include hundreds of Associations and Chambers in 49 states, including 135 State Associations, 20 National Associations, and over 14,000 local, national, and international advertising companies. E&M creates over 500 printed and online publications a year to generate millions in non-dues revenues on a no-cost, no-risk basis.

Why Work Here?