Wanted!! SAAS Sales & Account Manager. Full Bennies, 401K, Bonuses!

If you are technical, have strong communication skills and enjoy the benefits of a good upsell, then we have a job for you.

ReadyCloud is the ecommerce success solution for what comes after the Buy button and we are seeking an Account Manager to join our team.

You will be primarily responsible for managing and nurturing relationships with customers, with the goal of ensuring customer satisfaction, customer retention, and creating new revenue by identifying upsell opportunities. Additional compensation will be awarded for each completed upsell!

You will be tasked with:

• Strengthening customer relationships through regular communication with accounts
• Identifying upsell and cross-sell opportunities
• Prospecting and outreach to build your own book of business
• Providing product assistance or technical support when outreach results in a customer question
• Work closely with the sales team to identify potential areas for growth within existing accounts
• Develop strategies to increase revenue and expand the company's footprint within the account
• Managing customer expectations
• Understand customer goals
• Provide regular updates, respond to inquiries, and address any customer concerns in a timely manner
• Monitor and manage project performance
• Ensure client satisfaction and retention

The skills you need to succeed:

• Bachelor’s degree in business administration, marketing or a related field
• Minimum of 2 years experience in business analysis, SAAS support or a related field
• Exceptional analytical and conceptual-thinking skills
• Excellent technical and communication skills
• Experience using customer relationship management (CRM) software
• Experience creating detailed reports and giving presentations
• Competency using Microsoft Office Suite and Salesforce
• Excellent planning, organizational, and time management skills