Chief Operating Officer - Multi-Site Healthcare Practice (01242)

OPEN POSITION: 
Chief Operating Officer

SCHEDULE: 
- Full-Time
- Monday through Friday
- Business Hours
- Some Flexibility Offered

COMPENSATION:
- $250,000 to $290,000 Annual Income
- Base Salary + Incentive Bonus Model
- Health / Dental / Vision Insurance
- STD / Life Insurance
- Paid Time Off
- Paid Holidays
- 401k
- Full Package Negotiable

LOCATION: 
- greater Chicago suburbs
- local travel required

This practice operates 30 clinics throughout the Chicagoland area. The COO will travel to clinics on an as-needed basis, also working out of the corporate office, with remote work days permitted to reasonably accommodate employee needs.

COMPANY PROFILE: 
This compassionate, family-owned-and-operated organization is a children’s therapy provider offering physical, occupational, speech, applied behavior analysis, diagnostic, and feeding therapies, as well as counseling services. They’ve been operating for more than 25 years and have 30 clinic locations throughout the greater Chicago area, staffed with 700+ team members. They are an award-winning employer with a reputation for achieving life-changing outcomes in their comfortable, family-friendly clinics.

POSITION DESCRIPTION: 
The Chief Operating Officer (COO) is a key member of the executive team, providing overall strategy and leadership in the area of clinic operations. The primary areas of responsibility for this position include:

- clinic site operations
- customer service
- operational support for ABA therapy service areas
- operational support for other pediatric therapy service areas
- front desk operations
- patient intake and continuity operations
- marketing

Specific duties of the role include, but are not limited to:

- increase clinic engagement, performance, and profitability
- integrate clinical and operational departments to collaborate on shared goals
- oversee a KPI-based, P&L-anchored system of accountability
- advise CEO on staffing models, workflow improvements, and escalated operational issues
- increase cross-department supports by providing integrated meetings, trainings, and tools
- increase the standardization of operations across all clinical sites
- provide executive-level leadership to direct reports and peers
- review clinic reports across departments to identify issues for improvement
- strategize and develop efficiencies for intake, waitlist management, and patient continuity
- provide consistent training and support to Clinic Operations Managers
- oversee marketing to attract mission-aligned candidates and new patients in need of care
- develop therapist scheduling options that balance patient need and therapist preference
- strategize and implement tactics to increase patient attendance rates
- create non-siloed data transparency

The COO will elevate the performance of operations by defining the vision, executing a supportive strategy, identifying gaps in current operations and proposing solutions,
introducing innovative process solutions, and increasing systems of accountability and
standardization.

REQUIREMENTS:
- Bachelor’s Degree in business, healthcare administration, or a related field
- Master’s Degree preferred
- 3+ years executive-level leadership experience
- 8+ years senior-level operations experience
- leadership experience over 300+ FTEs; 500+ preferred
- previous healthcare leadership experience; therapy or pediatrics preferred
- track record of high-level execution on corporate initiatives
- ability to be a visionary, vocal, participatory executive leader
- entrepreneurial spirit and desire to work in a growing environment

HOW TO APPLY:
To apply for this position, please send your resume to Jenn Kunkel at jenn@chsrecruiting.com or call (773) 998-1272.

Please visit www.chsrecruiting.com/jobs for a full list of available opportunities at CHS Recruiting.