Community Health Navigator Manager

Job Type

Full-time

Description

Join CASL as a Community Health Navigator Manager and Make a Difference

Your Mission:

As the Community Health Navigator Manager (CHNM) reporting to the Associate Director of Human Services, you will lead our community health navigation team, oversee program operations, and identify opportunities to excel in community health navigation. Your role is instrumental in achieving our mission and vision, focusing on inclusivity, empowerment, collaboration, transformation, and resiliency.

About Us:

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development.

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.

To hear about:

• CASL's history, watch here
• CASL's future, watch here

Your Impact:

As a Community Health Navigator Manager you will:

Leadership:

• Plan, organize, and lead the community health navigation program to ensure high-quality service delivery.
• Collaborate with the Adult Services Department leadership team to establish and review policies and procedures.
• Advocate for community health navigation needs and supervise, coach, and develop the navigation team.

Quality Assurance Responsibilities:

• Monitor and evaluate program outcomes and service quality.
• Maintain relationships and ongoing communication with community partner providers.
• Conduct internal and external presentations to facilitate strategic partnerships.
• Develop and revise program policies and procedures for optimal effectiveness.

Administrative Responsibilities:

• Establish and oversee administrative procedures to meet senior leadership objectives.
• Work with the Associate Director of Adult Services to develop and monitor program budgets.
• Prepare and maintain program performance reports for funders and internal reporting.
• Ensure accurate client and service records in accordance with CASL policies.
• Participate in team meetings to contribute to program improvements and outreach efforts.

Key Requirements:

To thrive in this role, you should have:

Education/Experience:

• Bachelor's degree in Social Work, Public Health, or related field from an accredited institution (Master's degree preferred).
• At least five (5) years of experience in Community Health and/or non-profit organizations, with three (3) years of supervisory and administrative experience.
• Education, training, and applicable years of experience may be considered in lieu of a degree.

Skills/Knowledge:

• Proficiency in spoken and written English required; Spanish or Chinese (Cantonese, Mandarin, or Toishanese) a plus.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent analytical and data management skills, coupled with strong decision-making abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); Salesforce knowledge is a plus.
• Exceptional negotiation skills and rapport-building abilities.
• Proven ability to work with diverse cultural and income groups.

Environment, Scheduling & Physical Demands:

• Frequent sitting, standing, bending, and walking for extended periods.
• Ability to travel around the city for in-person meetings and interactions.
• In-person interactions may be required within healthcare settings.
• Standard business hours, Monday through Friday, with flexibility for occasional after-hours work.
• Areas we will be supporting:

60609: Bridgeport, Back of the Yards; 60615: Hyde Park, Kenwood; 60616: Chinatown, South Loop, Bridgeport; 60617: South Chicago, South Deering; 60619: Chatham, Greater Grand Crossing; 60620: Auburn Gresham, Gresham; 60621: Englewood; 60628: Roseland, Pullman; 60629: Chicago Lawn, West Lawn; 60631: Norwood Park; 60632: Brighton Park, Archer Heights; 60633: Burnham; 60636: West Englewood; 60637: Woodlawn, Hyde Park; 60638: Garfield Ridge; 60643: Beverly, Morgan Park; 60649: South Shore; 60652: Ashburn, Scottsdale; 60653: Bronzeville, Washington Park; 60655: Mount Greenwood, Beverly
Why Choose CASL:

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.

Empowerment: Support staff empowerment through skill development and growth opportunities.

Collaboration: Be part of a workplace that thrives on collaboration and teamwork.

Transformation: Envision and realize transformative changes in people, processes, and policies.

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.

Benefits:

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee working 40 hours per week, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).

Additionally, our holiday schedule, effective immediately upon employment, includes

New Year's Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Thanksgiving, the Day After Thanksgiving, Christmas Day

Join Us and Make a Difference:

Join us at CASL, where together, we create a brighter future for our community.

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.

CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.