Technical Account Manager

We currently have an open position for a Technical Account Manager, TAM, working out of our headquarters in Worcester, MA and reporting directly to the Director of Client Success. This is a client-facing, office-based position. The TAMs principal role is to provide planning, budgeting, and strategic direction to our clients in relation to information technology and systems. This position focuses primarily on the business relationship with the client and leveraging technical resources to improve their operational efficiencies. Client satisfaction, contract renewals, and uncovering additional sales opportunities fall under the realm of the TAM.

Requirements for the position:

• 5-10 years of experience in IT infrastructure including design and implementation.
• 5-10 years of experience with Microsoft Operating Systems and Applications
• Previous project management experience and/or prior experience in a Managed Service Provider or IT Consulting environment a plus.
• Ability to hold strategic client meetings and create client roadmaps and budgets.
• Exceptional attention to detail and highly organized. Able to work on and coordinate multiple tasks simultaneously.
• Excellent verbal and written communication skills, with the ability to communicate with teammates, management, clients (including C-suite), vendors and subcontractors.
• Drivers license

Responsibilities:

• Providing IT leadership and planning for a diverse group of clients as well as being the internal champion for each client within Machado through the following: Conducting regular status and business review meetings for each client to understand short- and long-term business goals.
• Creating, presenting, and implementing annual technology roadmaps, budgets, and reports for each client. Communicating potential risks related to cyber-security, network security and industry specific compliance.
• Identifying new opportunities to use technology to streamline business processes. Overseeing internal support and engineering resources to ensure successful delivery of services to clients. Educating clients on current technology trends relevant to their specific industry. Providing technical guidance, counsel, and direction for all individuals on team, as needed, to resolve technical issues.

Who you are:

• You are a strategic thinker with excellent communication skills and a strong technical background.
• You work best in a fast-paced, results-oriented environment.
• You can work well both independently and/or with a team of experts.
• You enjoy the challenge of solving practical problems while handling several variables.
• You confidently present your ideas to high level executives and can share your expertise in non-technical language.

What we offer:
PTO | Medical & Dental Benefits | 401K Plan |Career Development | Fun & Collaborative Culture