SERVPRO - Customer Service Specialist

SERVPRO - Supreme Restoration

Westerly, RI

Expired: 12 days ago Applications are no longer accepted.

$18 to $25 Hourly
Full-Time

Job Description

SERVPRO of Washington County, RI is hiring a Customer Service Specialist!

Benefits
SERVPRO offers:

Competitive compensation
Superior benefits
Career progression
Professional development

And more!

As the Customer Service Specialist you will be answering and triaging calls, handling customers complaints, assist with scheduling or dispatching a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

Handle customer complaints, resolve issues and trouble shoot
Receive customer calls and triage to the appropriate department
Answering questions about the company's products, services and or information about company's offerings
Help assist with processing orders and transactions
Provide proactive customer outreach
Respond to customer reviews, collect and help analyze customer feedback
Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
Review and maintain the scheduling software so that appropriate teams are routed accordingly
Perform detailed and accurate data entry
Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications

Position Requirements

High school diploma/GED (preferred)
At least 2 years of customer service and/or office-related experience
Resolving issues and troubleshooting problem skills
Prior dispatch or call center experience preferred
Ability to multitask and to remain detail orientated
Strong phone skills utilizing most updated operating systems
Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.