Public Information Officer - Community Liaison (Filipino, Cantonese, Spanish) - SF Municipal Transpo

Job Description: Company Description ⚠️Required Questionnaire⚠️: Applicants must complete the required Supplemental Questionnaire prior to starting the online application process.Application Opening: March 25, 2024Deadline to Apply: Applicants are encouraged to apply as soon as possible as this announcement may close any time after 11:59 PM on April 15, 2024Compensation Range: $91,806 - $111,540 (For more information, click hereRecruitment ID: TPV-1312-143867 | RTF0143867-01152707Appointment Type: Temporary Provisional (TPV). This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years. Division: External Communications, Marketing and OutreachSection/Unit: Public Outreach and EngagementWork Location: One South Van Ness Avenue, San Francisco, CAWork Hours: Monday – Friday, 9:00 AM - 6:00 PM The External Communications, Marketing and Outreach division is looking to hire (3) three positions. Please click on each link for the position description or read through the entire job ad for more information on each position listed. (1) Customer Noticing & Community Liaison - Filipino (1) Community Liaison – Cantonese (1) Community Liaison – Spanish The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel. Our Vision: Excellent transportation choices for San Francisco. Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation. The External Communications, Marketing & Outreach Division is responsible for the management of communications, marketing and outreach with the purpose of engaging and sharing information with agency customers, stakeholders, partners, consultants, the media and the public for the San Francisco Municipal Transportation Agency (SFMTA), which oversees all transportation modes for the City and County of San Francisco, including San Francisco Municipal Railway (Muni), bicycle, pedestrian, parking and taxis. The division handles media and public relations; public outreach and engagement; marketing and creative services, digital communications and social media, public events and customer communications. The Public Outreach and Engagement Team Strategy (POETS) provides standards, guidance and resources to support the division’s engagement with customers, stakeholders and the public for our array of transportation services, as well as capital improvement plans and projects that affect the communities we serve. Working across the agency, we also facilitate outreach and engagement with a variety of stakeholders including merchant, neighborhood and advocacy groups, businesses, elected and government officials, metropolitan planning organizations, media and other stakeholders, with a goal of soliciting meaningful public participation. We focus on building trusting relationships that better enable the SFMTA to fulfill its mandate as San Francisco's transportation agency. The Public Outreach and Engagement Team is establishing a Community Liaison program to address the needs of the major limited English proficient (LEP) groups in San Francisco and help build relationships between the SFMTA and the public. This includes an increase and improvement of multilingual materials and services offered by the SFMTA to its community stakeholders including residents, Muni passengers, visitors, motorists, bicyclists and pedestrians, etc.Job Description Customer Noticing & Community Liaison - Filipino Under the direction of the Public Outreach and Engagement Manager, the 1312 Public Information Officer informs residents, businesses, Muni customers and other community members of upcoming and ongoing changes to the transportation system. These changes include capital construction projects, Muni service changes, infrastructure upgrades such as the new Customer Information System Project, changes to street design, parking, and sidewalks, and SFMTA programs and policies. The Public Information Officer (PIO) conducts outreach and engagement for these changes by preparing and distributing public information materials, facilitating public meetings and presentations, planning, implementing, and documenting public outreach and engagement activities and developing reports and documentation. In addition, this position serves as the division’s Filipino translator and works closely with the community liaison program and conducts linguistically appropriate and culturally relevant outreach to expand the agency’s capacity to accommodate the pressing needs of the Filipino-speaking community in San Francisco. Examples of important and essential duties:Provides timely and accurate information to the public on a variety of transportation improvement projects and changes to San Francisco’s transportation network.Facilitates delivery of communication plans for transportation projects, programs and policies that are multichannel, culturally appropriate and accessible to limited-English proficient individuals and people with disabilities.Assists with Customer Noticing and coordinates with several divisions within the SFMTA as well as other city agencies to ensure the public is adequately informed about special events that affect Muni transit service and provide service alternatives. Develops, produces, and distributes digital information and signage related to Muni service impactsDrafts, develops content for and distributes digital and print public information materials including press releases, media advisories, websites, fact sheets, newsletters, brochures, reports, mailers, surveys, informational publications and other public-facing project collateral and informational tools as directed. Translates these materials into Filipino as needed.Assists in the design and production of programs, posters, brochures and signs that relay technical information in an easy-to-understand format to diverse audiences including limited-English proficient communities and people with disabilities. Translates these into Filipino as needed. Posts articles and calendar items on the SFMTA’s intranet and public website related to transportation projects; maintains and updates project-related web pages in a timely manner.Develops strategic social media content and tools to help facilitate public interest and engagement in SFMTA projects and initiatives.Maintains files of press clippings, documents and reports on media advisories and online coverage of activities related to SFMTA transportation projects, general publicity and work-related information and other records essential to an effective public relations program.Maintains relationships with stakeholders, advocacy groups and other relevant communities.Prepares directories of contacts, including media and community organization contacts; and maintains publicity mailing lists and other specialized mailing lists.Plans, facilitates and participates in public meetings; facilitates small group sessions; summarizes stakeholder feedback.Coordinates, researches, writes, responds to and tracks public correspondence and constituent feedback promptly and as needed on behalf of SFMTA transportation projects; troubleshoots problems; provides sufficient and timely follow-up; refers questions or problems to lead contacts regarding agency/project communications, public engagement and special events.Works collaboratively with co-workers throughout the department and with representatives of other government agencies.Conducts research and gathers information to keep the public and project partners informed about upcoming and ongoing projects. Nature of Work: The position may require working weekends and nights on an as-needed basis, driving a motor vehicle, working outdoors in varying weather conditions, standing, walking and/or sitting for prolonged periods of time, occasional lifting of objects weighing up to 15 pounds and the transport of materials and equipment. Special Conditions:Ability to communicate fluently speaking, reading and writing in Filipino in a professional setting. Must pass the written and oral bilingual certification exam as a condition of employment.Possession of a current valid driver’s license. The above qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this class code. Community Liaison - Cantonese Under the direction of the Public Outreach and Engagement Manager, the 1312 Public Information Officer – Community Liaison (Cantonese) will assist in the implementation of the community liaison program, conduct linguistically appropriate and culturally relevant outreach to expand the agency’s capacity to accommodate the pressing needs of the Cantonese speaking community in Chinatown and other areas of San Francisco. The position will assist various units across the agency to increase programming and services by providing translation and interpretation services to Limited English Proficiency (LEP) persons to increase public engagement and address concerns pertaining to projects and/or policies that will impact local communities. The position will also represent the agency at community meetings, solicit feedback, report back, and assist with language access compliance report needs. Examples of important and essential duties:Assists in the implementation of the community liaison program.Conducts linguistically appropriate and culturally relevant outreach, distributes materials, and provides language services to Limited English Proficiency ( LEP) populations to solicit meaningful public participation.Prepares and translates written materials, including correspondence, flyers, brochures, memos, forms, posters, and presentations for distribution, including press releases, reports, social media and presentations for oversight bodies, members of the public and stakeholder.Prepares and translates written materials to support the SFMTA website.Establishes, develops, and maintains relationships with key stakeholders, both internal and external.Provides information to and answers questions from the public to promote SFMTA services and gather feedback.Assists staff in reviewing public inquiries or comments by providing language services and follow up, tracks and reports on correspondence and constituent feedback trends.Assists various units across the agency to increase programming and services by providing language services.Assists with press events, social media, events, and other initiatives.Represents the agency at community meetings and reports back.Maintains and updates computer files, databases and list of relevant stakeholders and committees, and generates periodical reports.Assists with language access compliance report needs.Performs other duties and responsibilities as assigned. Nature of Work: The position may require working weekends and nights on an as-needed basis, driving a motor vehicle, working outdoors in varying weather conditions, standing, walking and/or sitting for prolonged periods of time, occasional lifting of objects weighing up to 15 pounds and the transport of materials and equipment. Special Conditions:Ability to communicate fluently speaking, reading and writing in Chinese (Cantonese) in a professional setting. Must pass the written and oral bilingual certification exam.Possession of a current valid driver’s license. The above qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this class code. Community Liaison (Spanish) Under the direction of the Public Outreach and Engagement Manager, the 1312 Public Information Officer – Community Liaison (Spanish) will assist in the implementation of the community liaison program, conduct linguistically appropriate and culturally relevant outreach to expand the agency’s capacity to accommodate the pressing needs of the Spanish-speaking community in San Francisco. The position will assist various units across the agency to increase programming and services by providing translation and interpretation services to Limited English Proficiency (LEP) persons to increase public engagement and address concerns pertaining to projects and/or policies that will impact local communities. The position will also represent the agency at community meetings, solicit feedback, report back, and assist with language access compliance report needs. Examples of important and essential duties:Assists in the implementation of the community liaison program.Conducts linguistically appropriate and culturally relevant outreach, distributes materials, and provides language services to Limited English Proficiency (LEP) populations to solicit meaningful public participation.Prepares and translates written materials, including correspondence, flyers, brochures, memos, forms, posters, and presentations for distribution, including press releases, reports, social media and presentations for oversight bodies, members of the public and stakeholder.Prepares and translates written materials to support the SFMTA website.Establishes, develops, and maintains relationships with key stakeholders, both internal and external.Provides information to and answers questions from the public to promote SFMTA services and gather feedback.Assists staff in reviewing public inquiries or comments by providing language services and follow up, tracks and reports on correspondence and constituent feedback trends.Assists various units across the agency to increase programming and services by providing language services.Represents the agency at community meetings and reports back.Assists with press events, social media, events, and other initiatives.Maintains and updates computer files, databases and list of relevant stakeholders and committees, and generate periodical reports.Assists with language access compliance report needs.Performs other duties and responsibilities as assigned. Nature of Work: The position may require working weekends and nights on an as-needed basis, driving a motor vehicle, working outdoors in varying weather conditions, standing, walking and/or sitting for prolonged periods of time, occasional lifting of objects weighing up to 15 pounds, and the transport of materials and equipment. Special Conditions:Ability to communicate fluently speaking, reading and writing in Spanish in a professional setting. Must pass the written and oral bilingual certification exam.Possession of a current valid driver’s license. The above qualifications reflect special conditions associated with the position to be filled. They ma