Community Case Manager (Bi-lingual)

The Organization: SAVE’s mission is to strengthen every individual and family we serve with the knowledge and support needed to break the cycle of domestic violence and build healthier lives. In pursuit of this mission, SAVE provides a comprehensive range of direct services to people experiencing domestic violence from immediate crisis intervention to long-term supportive services. 

SAVE offers competitive benefits and a fun and stimulating work environment.  We are focused on continually improving our survivor- centered, trauma- informed work and meeting the needs of the diverse communities we serve.

The Position: The Community Case Manager is a member of our Crisis Response Team and is responsible for providing crisis intervention and case management services to survivors of Intimate Partner violence who are seeking services at SAVE’s Empowerment Center. The Community Case Manager carries an ongoing caseload of approximately 25 survivors and provides short term crisis support to additional survivors through our walk-in services.

This position is based at our Empowerment Center and will be expected to perform home visits and meet with clients at off-site locations with some regularity. This position cannot be performed from home.

The Ideal Candidate: Strong candidates for this position will demonstrate the ability to thrive in a fast-paced, crisis services environment.  The right candidate will be warm and outgoing and enjoy interacting with the public. The case manager must have the ability to demonstrate empathy and compassion even in difficult circumstances. The case manager must be able to juggle multiple tasks and demonstrate skill in prioritization and organization.  They must enjoy working independently as well as being part of a larger team.

Previous experience providing case management services to survivors of trauma in a non-profit, direct services organization is strongly desired. 

Candidates must speak a language (in addition to English) that is commonly spoken within the client populations we serve- examples include Spanish, Hindi, Farsi, Mandarin and Arabic. Candidates who are also bi-cultural and who have lived experience as a survivor are preferred.

PRIMARY DUTIES

• Provide intensive crisis intervention and ongoing case management services to survivors who seek support from the Empowerment Center.
• Conduct regular, individual sessions with survivors to identify needs, set goals, make referrals and increase stability and safety.
• Assist survivors to identify and enroll in school and/or employment training programs that will enhance economic stability.
• Assist survivors to apply for and obtain benefits for which they are eligible (SSI/SSDI, CalWORKS,VOC). Provide necessary advocacy with governmental agencies.
• Identify obstacles and risks to the survivor’s safety and stability and work with survivors to overcome these obstacles and mitigate the risks.
• Provide mobile or in-home advocacy and case management as appropriate.
• Support the outreach work of SAVE’s Crisis Response Team by participating in regular training and networking opportunities as requested and assigned by the Crisis Response Team Manager.
• Support SAVE’s work in the newly developed gender-based violence (GBV) Coordinated Entry System (CES) by conducting housing assessments, providing housing problem solving services, entering data into the newly established client data base and completing other tasks that support the CES project.
• May assist with the provision of workshop activities for survivors participating in the Empowerment Center program or other SAVE programs.
• Maintain a directory of resources which would benefit program participants

SECONDARY DUTIES

• Respond to crisis calls and walk-in survivors.
• Maintain up-to-date files and records of all services provided.
• Provide emergency transportation.
• Attend all required meetings, including staff meetings, trainings, consultations, and retreats.
• Assist with training new staff members and volunteers.
• Assume responsibility for site security and safety as needed.
• Provide input into program planning and developments.
• Assist with maintaining program operations and office functions as needed.

SUPERVISION:

• None

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or equivalent experience in human services, social work, counseling, psychology, criminal justice, or related field
• At least 2 years’ experience providing case management or similar service in a social service setting with a focus on assisting people who have experienced trauma.
• Thorough understanding and demonstrated record of commitment and sensitivity to intimate partner violence, including comprehensive knowledge of the signs, cycles, nuances, types, and risk factors for abuse.
• Ability to work effectively, cooperatively, and respectfully with staff, volunteers, survivors, and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental ability.
• Strict adherence to the organization’s confidentiality and privacy policies, and the ability to recognize sensitive issues and act accordingly.
• Demonstrated understanding of the challenges faced by domestic violence survivors.
• Demonstrated understanding of the challenges faced by marginalized, unserved/underserved communities.
• Demonstrated understanding of a survivor centered, trauma informed approach to working with people experiencing domestic violence.
• Ability to adapt to a variety of environments or work demands.
• Ability to maintain a high level of consciousness and sensitivity to survivor needs and domestic violence issues.
• Ability to support and respond with humility to diversity.

• Ability to communicate effectively.
• Ability to work independently.

Applicants with Disabilities: Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process.  Please advise in writing of special needs at the time of application.

PHYSICAL DEMANDS:  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to remain in a stationary position; move, traverse; sit; operate, activate, use, prepare, and position; perform repetitive motion, data entry; ascend/descend, work atop, traverse; position self (to), move; communicate, detect, discern, convey, and express oneself, exchange information; understand and distinguish speech and/or other sounds.  The employee must occasionally move, transport, position, put/remove, or install up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  While performing the duties of this job, the employee is exposed to the weather conditions prevalent at the time.  The noise level in the work environment is usually moderate. 

Application Process:  All applicants should apply online at https://save.bamboohr.com/careers/55 and submit a resume and cover letter. This position will remain opened until filled.

SAVE is an Equal Opportunity Employer.

As an equal opportunity employer, SAVE supports equal opportunity for employment and advancement free of race, color, religious creed, ancestry, national origin, age, sex (includes sexual harassment) pregnancy (childbirth or related medical conditions), marital status, sexual orientation, medical condition (cancer and genetic characteristics), mental or physical disability (includes HIV and AIDS), political affiliation/opinion, Veteran's status, or request for family medical leave. SAVE is committed to ensuring that the work environment of SAVE employees is free from discrimination, harassment, and retaliation.

Studies have shown that people from historically marginalized communities are less likely to apply for jobs unless they meet every single qualification. SAVE is dedicated to building an inclusive, diverse, equitable and accessible workplace that fosters a sense of belonging. We encourage all to apply even if your past experience doesn’t perfectly align with every qualification listed. You may be just the right candidate for this role or another opening. All qualified applicants, including persons with lived expertise, people of color, LGBTQIA+ people, women, protected veterans, individuals who have been involved in the justice system, and individuals with disabilities, are encouraged to apply.