Leasing Specialist - Charlottesville, VA

Management Services Corporation (MSC) is a leading property management firm with properties throughout Virginia, and one of The Caton Companies. We are seeking a Leasing Specialist for our North Woods at the Four Seasons Apartments property in Charlottesville, Virginia. The work of The Caton Companies is work that matters to our communities and to society. At MSC, we take our jobs seriously and work hard, but we like to have fun in the process.

The perfect Leasing Specialist finds lots of satisfaction in knowing that individuals and families are finding an ideal place to call home. This person should be bright, friendly, and outgoing—in person and on the phone—making future residents comfortable and confident as they make big decisions about where they’re going to live.

We are growing, and we’d love to take you along for the ride. When we grow, you grow…we’ll do our best to make sure of that.

Summary/Objective

The Leasing Specialist reports to the Marketing Manager and will perform the duties described below in a competent, professional, and timely manner in accordance with Fair Housing Laws.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I. General Duties

A. To promptly answer phones.

B. Schedule tours and show apartments.

C. Follow-up with all prospects following and approved procedure.

D. To personally greet customers as they enter the office.

E. Generate computer leases and complete all lease procedures.

F. To consistently acquire a 33% show to lease ratio.

G. To consistently acquire a 62% telephone performance.

H. To consistently acquire a 50% phone to tour conversion.

I. Contribute marketing ideas and strategies to renting apartments including the production of ads and fliers.

J. Check and respond to office email.

K. Notify current residents of an upcoming tour.

II. Resident Relations

A. Refer all resident questions and problems to the appropriate Marketing Manager or Property Manager.

B. To assist with resident events.

C. Maintain a sense of responsibility to MSC as well as to the residents.

III. Office Obligations

A. Process applications, leases, and contact sheets in a timely manner.

B. Filing as needed.

C. Front desk (i.e. answer phones, greet and direct incoming traffic, etc.).

D. Perform other tasks as may be assigned.

E. Track tours & document in show-to-lease spreadsheet

F. Be familiar with DocuSign

IV. Success Factors

A. Percentage of shows to leases is at least 33%

B. Leasehawk Telephone Performance Analysis is at least 62% and a phone to tour conversion rate of 50%

C. Leasing packets, from qualified applicants are accurate and the checklist is complete.

Position Type and Expected Hours of Work

This is a full-time position, hours of operation are Monday through Friday 9:00 a.m.-6:00 p.m., Saturdays rotate as scheduled.

Required Education and Experience

· High school diploma or equivalent.

· Previous experience in leasing/sales/customer service a plus

· Driver’s License required

Preferred Education and Experience

· College degree preferred but not required

Position Benefits

• Bonus commissions with each new lease

• Comprehensive Health, Vision, and Dental Insurance

• FSA Program

• 401K Program with 4% Company Match

• 8 paid holidays plus 1 personal floating holiday

• Accrue 120 hours of Paid Time Off (PTO) the first year

Why you should apply:

Excellent working environment

Working for a company that cares about your success

Working for a growing company

Employment is conditional on satisfactorily completing all pre-employment requirements. Starting salary depends upon prior work skills and experience.

MSC is an Equal Opportunity Employer

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