Fraud & Security Specialist

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Summary:

Under the direction of the Risk & Compliance Manager, organizes, coordinates and directs the ongoing activities associated with managing fraud investigations security protection programs in conformance with established Credit Union policies and procedures.

Primary Responsibilities:

Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to the members served by the Credit Union.

Essential Functions:

1. Provides for responsible processing and appropriate disposition of fraudulent items by gathering information and presenting documentary evidence in an accurate and timely manner.
2. Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
3. Assists the SVP, Retail Services and the EVP/COO in the completion of Security Officer responsibilities. Researches potential loss items, coordinates with Branch Managers and performs other tasks to reduce and control potential losses to the credit union as needed.
4. Develops, implements and administers loss prevention strategies including any necessary training and maintains open line of communication with departments to provide for improved operational efficiency.
5. Prepares and updates fraud and security manual outlining and establishing measures and procedures for handling, storing, safekeeping, and destroying classified records and documents.
6. Revises and updates the security program based on the premises and information systems security requirements and industry trends with respect to fraud, burglaries, larcenies and embezzlement.
7. Prepares an annual report summarizing the year’s losses, recoveries, types of criminal activity experience and other security incidents and risk exposures.
8. Works with SMCU membership to identify transactions, potential suspects to eliminate fraudulent transactions.
9. Builds strong alliances with local, state, and federal law enforcement officials, court officials and security officers.
10. Performs collection activity on fraudulent return checks and ATM/debit transactions when initial collection steps have been unsuccessful.
11. Develops and implements employee fraud and security learning programs in coordination with the Learning & Development Department.
12. Administers security video, alarm, and access systems.
13. Assists in the completion of BSA and Compliance responsibilities including alert monitoring, regulatory reporting and requirements to ensure adherence to our programs, policies and all applicable State and Federal Laws. Completes, monitors and reviews regulatory reporting as required.
14. Monitors and investigates alerts and manages cases in the Verafin FRAML system.
15. Conducts and coordinates security training.
16. Manages Security related vendor relationships.
17. Keeps informed of developments within the banking industry and regulatory environment relative to loss prevention and facilities. Attends meetings and seminars as needed.

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties both related and unrelated to the above may be assigned, and therefore required.

Supervisory Scope:

None

Preferred Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree or equivalent in coursework, training or experience. Prefer at least three years of fraud/loss prevention experience. Well developed organizational, analytical and decision-making abilities.

Competencies:

Adaptability: Changes behavioral style or method of approach when necessary. Responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives. Accepts and uses feedback and considers alternative points of view.

Improvement and Innovation: The ability to generate novel and valuable ideas and to use the ideas to develop new or improved processes, methods, and systems. Able to challenge, in a constructive manner, conventional approaches.

Collaboration: Develops cooperation and teamwork while participating in a group working towards solutions.

Communication: Effectively conveys and receives information, thoughts, and ideas in verbal and written form.

Service Focused: Actively seeks to meet internal and external customers’ needs in a manner that provides satisfaction for the customer while balancing SMCU’s business objectives.

Organizational Awareness: Understands how the job contributes to the accomplishment of organizational goals.

Accountability/Results Oriented: Demonstrates concern for achieving or surpassing results against an internal and external standard of excellence (Values, Service Promise, and Service Standards). Takes responsibility and ownership for decisions and actions. Accountable for both how and what is accomplished.

Knowledge and Skill: Demonstrates the job specific knowledge to provide the appropriate quantity and quality of work in a timely and efficient manner.

Work Environment:

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands:

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.