Account Manager

The Account Manager will manage relationships with multiple clients in key business segments, including shelving, Graphics, Grocery, Office Cubicles and General Installations. The Account Manager will work across all levels and functions within the organization and will work with several partners, including managers, Project Managers, Production Managers, Merchant, and several sister companies. The successful candidate will be responsible for communicating employee schedules, gathering and sorting client installation documentation, documentation of "real time" project progress and communicating field difficulties to the client. This position will also work closely with relevant business counterparts within the organization to deliver superior service. Must be self-motivated and detail oriented.

Teamwork Installation Specialists Inc. is a leading national provider of retail store development and services including project management, fixture installations, graphics installations, and custom millwork.

If you have a positive attitude, exceptional administrative skills and you are committed to becoming a team player, respond to this post. We are looking for a professional, energetic, enthusiastic, detail-oriented individual to join our team, acting as a liaison between our sales staff and our clients.

Responsibilities:

• Ensure overall client satisfaction with service, actionable insights and deliverables by managing relationships at the retailer and leveraging all available resources to build a reputation for excellent service.
• Provide project leadership for the client's major initiatives. This could include supporting and ensuring successful service delivery by serving as primary contact or supervisor.Manage cross-functional project teams and proactively communicate customer and project information within the account team including General Manager, Production Manager, Sr. Project Manager and Supervisors.
• Ensure that successful projects continue beyond implementation to solution adoption and ongoing customer satisfaction.
• Maintain high level functional knowledge of the entire products and services

Qualifications:

• Retail or merchandising processes experience helpful
• 2 plus years experience in client development is helpful
• Ability to manage client expectations and to deal with difficult internal and external issues
• Communicate effectively with all levels
• Strong organizational and project management skills
• Expertise in all MS Office products (Excel, PowerPoint, Word)
• Very strong technology user
• BA / BS or equivalent
• Willingness to travel (15%)