Practice Manager, Mayfield & Willoughby

University Hospitals Urgent Care by Wellstreet is looking for a talented Practice Manager to oversee our Willoughby and Mayfield clinics located at:

• 36001 Euclid Ave, Units 5, Willoughby, OH 44094
• 1300 Som Center Rd, Mayfield Heights, OH 44124

ROLE & RESPONSIBILTIES:

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness 
  create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission 
• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators 
• Develop and communicate annual center vision and goals 
• Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the Wellstreet mission
• Develop and manage monthly work schedules of administrative and clinical direct reports 
  ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements 
• Conduct timely annual performance evaluations and professional development coaching to direct reports 
• Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs 
• Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures 
• Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs 
• Partner and collaborate with the marketing and public relations department to develop center level marketing strategies 
• Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values 
• Perform additional responsibilities as assigned 

EDUCATIONAL REQUIREMENT & QUALIFICATIONS:

• Have at least 3 years of leadership experience
• Experience in urgent care and occupational medicine preferred
• 1 year of marketing experience, in healthcare preferred
• Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required
• High School diploma or equivalent

INDUH