Customer Service Manager - State Farm Agent Team Member

Chris Schuler - State Farm Agent

Canton, MI

$35,000 to $65,000 Yearly
Medical , Paid Time Off , Life Insurance
Full-Time

Job Description

ROLE DESCRIPTION:
As a Customer Service Manager with State Farm Insurance, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. State Farm Insurance is eager to bring aboard your collaborative presence.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS:

Excellent communication skills - written, verbal, and listening
Highly organized and detail-oriented
Experience in customer service
Experience in managing customer service preferred
Proactive in problem-solving
Able to work in a team environment
Experience in Windows computer applications
Able to coordinate and collaborate with others to achieve agency goals.
Able to succeed in a fast-paced environment
Able to obtain Property and Casualty License
Able to obtain Life and Health License

BENEFITS: