Sales Counselor

Job Purpose

The Sales Counselor is responsible for completing daily administrative tasks that ensure the sales office runs smoothly. Provide outstanding customer service during all customer interactions. Support the Sales Manager in completing all sales and marketing activities to position the community to achieve occupancy goals. Responsible for effectively selling and renting community homes and promoting the Windward lifestyle.

Company Overview

Windward Communities (WC) has an expansive portfolio of manufactured home communities across the country. Currently WC has communities with over 8,000 sites and is positioned to grow in the future. Each community is tailored to the local area with features such as a community clubhouse, swimming pool, playground, dog park, picnic area, and walking trail. We are dedicated to providing a safe, affordable place for families to call home. Check us out at www.livewindward.com

Benefit of working for us based on eligibility

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• 401k program; Including match
• Tuition reimbursement
• Staff development courses & free online training courses
• Paid training
• Bonus programs
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Duties and Responsibilities

• Assist the Sales Manager in day-to-day sales operations of the community.
• Create an exceptional first impression of the community by warmly greeting all customers immediately upon entering the sales office.
• Ensure the sales office is set up to Windward expectations each morning by following the Shiny Face protocol.
• Maintain the Salesforce lead base through accurate, timely data entry, report utilization, periodic data clean up, etc. All customer interactions must be documented in Salesforce.
• Maintain online home listings by managing and updating inventory, including pricing, pictures, and descriptions, as provided by the Sales Manager, on a regular basis.
• Ensure that all marketing materials and supplies in the sales office are fully stocked and professionally displayed.
• Confirm all signage and flags throughout the community are properly and professionally displayed.
• Shadow Sales Manager to learn the Sales Process and the Windward Way.
• Learn and provide accurate information to the customer as directed by the Sales Manager. Information may include pricing, special offers, inventory, and other pertinent details to encourage customers to schedule an appointment and ultimately chose our community.
• Confidently be able to encourage customers to purchase a home in our community and work to convert current rental residents into homeowners.
• Maintain frequent and scheduled follow-up to advance leads/opportunities through the sales process. Use personal and creative follow up techniques including customized and targeted messages and promotions to create urgency and eliminate barriers to the sale.
• Work closely with the MLO team to ensure that all home purchase applications and paperwork are submitted correctly and in a timely manner.
• Collaborate with the Sales Manager to ensure home availability, prioritize inventory and create a cohesive team environment at the community level.
• Ensure the sales office is staffed, fully functional and operational, 7 days a week.
• Inspect/ensure sales office, model and inventory homes are in excellent, show condition daily. Conduct first impressions tour weekly. Identify curb appeal and community environment/aesthetics weaknesses and opportunities.
• Perform other duties as assigned.

Qualifications

• Demonstrated abilities in organization, communication, enthusiasm, and effective interpersonal skills.
• Sales and or customer service experience is preferred.
• Database management computer skills
• Ability to prioritize and meet deadlines in fast-paced environment.
• A valid driver’s license, clean driving record, and automobile insurance.
• High School diploma.

Working Conditions

This job operates in a professional office environment. This job routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines. This job also requires being able to leave an office environment to take potential residents on a tour of the community.

We are an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.

We comply with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities.

We are a Drug-Free/Smoke-Free Workplace.