Sales Account Manager - Engineering

37.5 Hour workweek

14 Holidays, 10 personal / sick days / 2 weeks vacation after 1 year - Discretionary bonus at end of year

POSITION SUMMARY

A Sales Engineer is a professional who combines technical knowledge with sales skills to promote and sell complex technical products or services and plays a crucial role in bridging the gap between technical expertise and sales to ensure that customers receive the right solutions that meet their needs.

MAJOR RESPONSIBILITIES

Major responsibilities include but are not limited to the following:

1. Customer Interaction: Interact with potential and existing customers to identify their needs, answer technical questions, and provide solutions.
2. Sales Presentations: Create and deliver compelling sales presentations that highlight the technical advantages of the products and services.
3. Technical Support: Provide pre-sales and post-sales technical support, including product demonstrations and troubleshooting.
4. Relationship Building: Establish and maintain strong relationships with customers, ensuring their needs are met and addressing any concerns.
5. Sales Strategy: Collaborate with the sales team to develop sales strategies and plans to meet revenue targets.
6. Market Research: Stay updated on industry trends, competitors, and market developments to inform sales strategies.
7. Proposals and Quotes: Prepare technical proposals and quotes for customers, outlining the technical specifications and pricing details.
8. Customer Training: Train customers on how to use and maintain the products or services effectively.
9. Problem Solving: Address technical issues and challenges that arise during the sales process and find solutions.
10. Documentation: Maintain accurate records of customer interactions, sales activities, and technical documentation.
11. Team Collaboration: Work closely with product development, engineering, and other departments to convey customer feedback and improve products.
12. Other duties as assigned.

KNOWLEDGE, EXPERIENCE, AND SKILLS

Product Knowledge: Understand the technical aspects of the products or services they are selling, including how they work, their features, and benefits.

Education: Bachelor’s degree in mechanical or electrical engineering preferred.

Experience: 3 to 5 years of similar experience in sales is required.

Required Skills/Abilities:

Extensive knowledge of contract principles and procedures.

Excellent organizational skills and attention to detail.

Excellent administrative skills.

Excellent written and communication skills.

Proficient in Microsoft Office Suite or similar software.

SKILLS REQUIRED

Office Skills:

Computer – keyboard/typing skills; proficient use of applicable software in a Windows operating environment.

Task Management - organizes and prioritizes multiple tasks simultaneously with an appropriate sense of urgency.

Proofreading – must be detail-oriented when reviewing documents.

Research – gathers and incorporates information by identifying appropriate resources in order to find solutions.

Order and Organization – plans, organizes and prioritizes work effectively and systematically; ensures accuracy by checking details.

Professionalism – In dealing with customers, managers, and co-workers. Ability to maintain composure under pressure.

Communication Skills:

Oral Communication – expresses oneself clearly and concisely.

Written Communication – demonstrates an aptitude for grammar with the preparation of reports, composition of routine and non-routine correspondence, etc.

Negotiation - confers with others to achieve mutually satisfying outcomes.

Listening - actively listens to others to obtain information; requests clarity as necessary; confirms understanding.

COMPETENCIES

Interpersonal - effectively works with others; is cooperative; establishes appropriate business relationships; displays political acumen and sensitivity.

Customer Focus – conveys sincerity, competency, and approachability with internal and external customers; anticipates needs of the customer and effectively meets them; seeks feedback to ensure expectations are met.

Team Dynamics – works effectively with the team to obtain optimum results, foresees and manages conflict situations effectively; promotes cooperation, commitment, momentum, and pride.

Analytical – integrates and synthesizes information to reach suitable conclusions.

Flexibility – adapts to change; willingly accepts changes to work assignments; removes barriers to accelerate change.

Self-direction – demonstrates assertiveness by taking initiative and responsibility; uses own judgment to solve problems and improve processes; maintains current knowledge in area of specialty.

EQUIPMENT

Personal computer and other standard office equipment.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical requirements include good speaking, hearing, and vision ability, excellent manual dexterity, ability to lift and carry up to 20 pounds occasionally and a negligible amount frequently.

TRAVEL

Travel is required for this position. Travel is 20%-50%.

Note: This job role description describes the general nature of the position. The above declarations are not intended to be a complete list of responsibilities, skills, and abilities required to do the job.