Account Management Associate Director

MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. Strong industry experience, technology-enabled services, and a data-driven approach to drug development make MMS a valuable CRO partner, creating compelling submissions that meet rigorous regulatory standards. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating, and the company has been recognized as a leading CRO in Global Health & Pharma’s international awards programs for the last three consecutive years. For more information, visit www.mmsholdings.com or follow MMS on LinkedIn.

Job Description:

• Operating as the lead point of contact for any and all matters specific to assigned accounts
• Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management, including negotiating MSAs and contracts to maximize profitability
• Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensuring timely and successful delivery of our service lines according to customer needs and objectives working in partnership with Project Management and Service Lines
• Clearly communicating the progress of monthly/ quarterly initiatives to internal and external stakeholders
• Developing and maintaining Strategic Account Plan for each assigned account to include Operational Delivery objectives, Financial objectives, Key Metrics/ SLAs, relationship mapping, competitor analysis, etc.
• Developing new business with existing customers and/or identify areas for improvement to meet sales targets
• Managing issue escalations with assigned customers
• Developing/ enhancing/ managing governance structure with assigned accounts

Requirements:

• Bachelors Degree in Science, Business Administration, Sales or relevant field
• 10 years of experience in Account Management or related field
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Project Manager or relevant role
• Proven work experience in life sciences industry – CRO, pharma, biotech, other service provider
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software, and MS Office (particularly MS PowerPoint, MS Word, MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

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