Internal Communications Manager

What will you do?

The Internal Communications Manager will support internal change and communications efforts for global, cross-functional projects, acquisitions, integrations, and large-scale business transformations.

The Job

We are looking for a change professional who is a creative thinker with excellent writing and project management skills to join our team. You will work collaboratively with Marketing, HR, senior leaders, and taskforce teams to develop effective communication plans and related collateral. The right person for this role is someone who can flex across multiple projects: work with global colleagues and develop materials from change impact analysis to messaging from senior leaders.

You may lead a change communications workstream for a global integration effort or you might also be assigned to work as part of a small project team, as the sole communicator supporting a program, special project, or a site-level initiative.

Through your work, you will learn a great deal about the organization, including its formal and informal networks and interdependencies, enabling you to understand how work gets done and becoming an effective communicator and advocate for change.

• Partner and support organizational communication efforts for assigned programs, projects, or initiatives that will have tremendous effect on our employees, customers, and partners.
• Build engaging strategies that influence on how we communicate, including leveraging non-traditional channels and creative approaches to support employee engagement, change management, and culture building.
• Apply standard methodologies, processes, tools and templates, ensuring the change is fully understood and its impacts fully gathered.
• Apply communications expertise to ensure alignment with appropriate function, division, group, or corporate messaging.
• Develop change communications which may include the production schedules, assigning tasks, coordinating delivery and ensures timely completion.
• Support development and maintenance of communications functional materials including playbooks.
• Own communication materials assigned in support of initiatives, including, but not limited to, Excel spreadsheets, PowerPoint presentations, leadership guides, manager materials/templates, FAQs, intranet articles, speaking points, organizational announcements, and videos.
• Project manage various other employee communication functional initiatives as assigned.
• Follow communications approval processes, as defined.

How will you get here?

• Minimum 5+ years’ experience with significant experience in developing and executing communications/engagement to support change management programs, culture building, and capability building programs within a global, mid-large organization
• Bachelor’s degree in communication, public relations, journalism or a related field desired. Change management certification a plus.
• Sense of humor and flexibility is key.

Knowledge, Skills, & Abilities

• Ability to implement appropriate communications actions and provide support for a large, sophisticated global project.
• Ability to consolidate complex content into cohesive, clear, straightforward messaging.
• Ability to take ownership and independently drive progress in a highly matrixed organization.
• Comfortable working with senior leaders and a team in complex environments (e.g., ambiguous, fast-moving, multiple concurrent activities with short-term deadlines and changing priorities)
• Excellent interpersonal, presentation, writing and editing skills, with solid knowledge of best practices in corporate communications.
• Familiarity with employee satisfaction surveys and ability to use data to assess impact and effectiveness of change communications.
• Strong MS PowerPoint, Word and Excel skills desired.
• Strong project management skills desired, including familiarity with software platforms to manage review and approval processes.
• This position may require up to 20% domestic and international travel.