Sales Development Representative

Sales Development Representative will possess a mix of administrative, sales and customer engagement skills to drive customer satisfaction and sales growth.  Daily responsibilities will include identifying prospects, creatively networking, and setting appointments for potential prospects. Managing inbound sales inquiries, coordinating appropriate follow-up, scheduling sales actions from business development efforts, and keeping the associated sales activities up to date via Salesforce through hand off to the sales representatives.   We’re looking for someone who is excited about taking on new challenges, focused on a customer-centric career, and looking to join a fun, positive, and constantly evolving team. This is a great opportunity for someone who is looking for a role that will directly impact the growth and success of a fast-growing technology company that’s a part of the Michelin North America family.

The Responsibilities: 

• Prospecting
• Facilitate inbound calls and provide a high quality of response and service.  

• Execute outbound call and email activities to qualify leads
• Support online chat. Engage with customers and potential clients to understand and address their needs and appropriately route them to the best customer service, technical support, or sales as needed.
• Maintain intimate knowledge of all NexTraq solutions and services
• Coordinate with customers and prospects to schedule sales appointments
• Handle inbound customer requests and ensure that they are properly fielded, handled to satisfaction, and documented.

• Manage correspondence with customers and prospects
• Schedule customer appointments
• Perform follow-up for sales and business development as needed
• Coordinate with Marketing on sales and business development campaigns
• Properly document customer interactions within Salesforce

The Ideal Candidate: 

• Bachelor’s degree 
• Minimum of 1-3 years’ sales experience preferred 
• Prefer Atlanta based
• Team player who thrives in a highly collaborative environment

• Values diversity and inclusion as a positive driver of a company’s success
• Highly organized and proactive multi-tasker who can effectively manage multiple work streams
• Extroverted, outgoing personality with a positive, customer service attitude
• Ability to create interpersonal connections with people of diverse backgrounds and skill sets 
• Outstanding professional demeanor as well as refined verbal and written communication skills

• Demonstrated ability to be self-directed while also working as a member of a close-knit team

As a Michelin Group Company, our “ICARE” corporate culture model defines the company values that guide how we work with each other and with our external customers & partners.  Here are some of the other great reasons why our employees say they love to work here…  

• Competitive Health/Dental/Vision insurance with substantial company contribution 
• Company-Paid Life insurance policy
• 401K Benefits with company matching and immediate full vesting/no waiting period

• Healthcare benefits with costs 65% lower than the national U.S. average 
• HSA/FSA Healthcare account options with company contributions of $500/$1000 
• Short & Long Term Disability insurance
• Parental Leave: Additional 3 weeks covered at 100% in addition to standard STD 
• Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance 

• Career development programs: Free LinkedIn Learning platform license for all employees and access to Michelin’s global online learning/training center 
• Gym reimbursement program and half-price Weight Watchers discount program 
• Michelin Tire Rebate Program up to $750/year 
• Magellan Employee Assistance Program (EAO) – provides free counseling/assistance