Financial Services Representative - On Campus

Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines:

• Fighting the region’s opioid epidemic
• Providing behavioral health support for those experiencing homelessness
• Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care
• Specialists in serving the needs of the BIPOC and LGBTQIA communities
• A family of caring and compassionate providers dedicated to serving the most vulnerable in our community.

We are hiring for a Financial Services Representative, who will be located in-person at our Seattle (First Hill) branch, to join our passionate agency and be part of the ever-growing field of behavioral health services. The hours for this position are 6am – 2:30pm. The pay range is $22.50-$24.84/hour depending on experience.

Finance Front Desk

• Employee is available and accessible at their Finance front desk.
  • Handle outgoing calls, incoming calls, and face-to-face communications with clients, insurance, and THS staff.
• Assesses the patient’s ability to pay, establishing payment arrangements, counseling patients on THS financial assistance and government programs, and following-up to facilitate prompt and accurate resolution of outstanding balances.
• Creates daily deposit logs using credit/debit card settlements, checks, and cash payments. The Financial Services Rep will makes sure to scan all deposits to appropriate folder for retrieval by the Senior Accountant.
• Maintaining HIPAA patient confidentiality standards for medical and financial information.
• Cash handling and ability to take deposits to bank as needed.
• Client Account Maintenance
  • Posting charges to clients’ accounts.
  • Applying payments from clients.
  • Regularly reviews client census for specific branch and makes payer/eligibility updates as necessary.
    • Reviews Eligibility Report sent every 2 weeks and takes necessary action.
    • Reviews the Admission Report and takes necessary action.
  • Regularly sets up payer information using Financial Intake Forms submitted daily.
  • Submits KC UDD forms as needed for KC authorizations.
• Communication
  • Strong communication with manager regarding personal matters that interfere with job functionality
    • This includes calling in and arriving late to shift.
  • Communication with peers for resolution of issues.
  • Communication with manager regarding issues that need escalation or help from other departments/leadership.
• Attendance
  • Attendance and punctuality are key for this role as the clientele often rely on a face-to-face interaction with Finance at this location as early as 6:30am.

Minimum Qualifications:

• High School Diploma or Equivalent
• Minimum of two (2) years of billing and/or collection experience in a healthcare-billing environment, preferably within Washington State.
• Excellent oral and written communication skills with an emphasis on customer service.
• Ability to work in high volume environment with various pressing priorities.
• Proficient in Microsoft Excel.
• Ability to be a well-organized and detail-oriented multitasker.
• A major plus would be a great understanding of commercial insurance, Medicare, and Medicaid.

We offers the following benefits to full and some part-time staff:

• Employer paid medical/dental/vision insurance packages.
• Employer paid life insurance
• 12 accrued vacation days for year one, up to 20 days in subsequent years
• 12 days sick leave accrual per year
• Mental Health Day
• 1 Personal Day
• 12 Paid Holidays
• Flexible Spending Plan
• 403(b) Retirement plan
• Employee Assistance Program
• Training Allowance/License Reimbursement
• We are also a Second Chance Employer