Customer Service Representative
Sexton Pest Control
Scottsdale, AZ
- $16 to $20 Hourly
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
Job Description
Company Info
Job DescriptionCompany Description
Sexton Pest Control is Hiring Customer Service Representatives!
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints via CRM tool.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Scheduling appointments for new and existing customers.
- Routing technician's appointments.
Customer Service Representative Requirements: * High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Outbound calls
- Outbound sales
- Scheduling and Route Management
Sexton Pest Control is a locally family owned company. The company has been servicing the valley for over 50 years. Sexton Pest Control is always growing and changing, we offer residential and commercial pest control, termite, weed and much more. We are always looking for new team members who enjoy a fun fast paced working environment.
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