Executive Administrator

At Argent Credit Union, we are dedicated to being our members’ trusted financial partner and we are committed to the well-being of our community. Every team member strives to fulfill these goals daily by living our service values: fun, positivity, personal attention, professionalism, and knowledge while also putting the interest of our members first in each and every decision and interaction. Within our culture, it is up to each of us to champion our mission, service values, and strategic goals. Together, this is how we drive growth and achieve success.

ROLE PURPOSE

Under the direction of the President/CEO (CEO), the Executive Administrator will provide confidential, professional, administrative support that includes a wide range of administrative duties to be handled with confidentiality and discretion. Responsible for providing internal and external support services, requiring a knowledge of Credit Union operations, policies, and regulations. The ideal candidate will have experience working with senior management, and an ability to self-manage with limited oversight and guidance. The role will require the ideal candidate to have a strong work ethic, high attention to detail, and excellent communication skills. The ability to prioritize various high-level client interactions is desired.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Provide administrative executive duties involving a high degree of accuracy, confidentiality, discretion, and independent judgment, supporting CEO and Board.

2. Work in close liaison with senior management team providing professional and timely assistance to members, volunteers, staff, business partners, and community representatives.

3. Serve as administrative support for monthly Board meetings and Board special meetings as directed by Chairman and CEO.

4. Attend Board, Committee and special meetings as directed by CEO and prepare and finalize accurate Minutes using Roberts Rules of Order format.

5. Responsible for maintaining and safeguarding Board business, including Agendas, Minutes, Policies, and Committee action. Maintain and update Record Retention Policy as needed.

6. Assist CEO and Board with official business travel arrangements as needed.

7. Serve as a professional point of contact to outside stakeholders including external auditors, examiners and third-party vendors as directed by CEO.

8. Provide a high level of administrative support for business loan file management as directed by CEO.

9. Assists the CEO with special meeting projects and event management as needed including strategic planning sessions, employee meetings, and other business events.

ROLE DESCRIPTION

Argent Credit Union Reserves the right to revise the contents of this role description at any time.

10. Perform official communication requests as directed by CEO including developing/editing presentations as requested.

11. Maintain awareness of Credit Union business practices, strategic plans, and internal processes to effectively support CEO and Board.

12. Perform other projects and duties as assigned.

ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to stand, reach with arms, talk and hear.

ASSOCIATE CORE COMPETENCIES

Communications -Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods with a strategic thinking style.

Conflict Resolution - Encourages open communication, confronts difficult situations, Maintains objectivity. Keeps emotions under control, uses negotiation skills to resolve conflict.

Problem Solving - . Demonstrates the ability to identify, analyze and solve functional and operational business problems. Utilizes innovation to find alternative solutions to work-related problems and to use resources in solving problems as it relates to members and internal staff.

Job Knowledge – Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of new information and current developments, requires minimal supervision, Displays understanding of how job relates to others, and Uses resources effectively.

Team Work - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed, recognizes accomplishments of other team members.

PERFORMANCE EXPECTATIONS

Accuracy – Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure accuracy and quality.

ROLE DESCRIPTION

Argent Credit Union Reserves the right to revise the contents of this role description at any time.

Attendance – The employee must be able to consistently report to work as scheduled and perform the duties of the position in the office environment.

Relationships with Others – The employee must work effectively and relate well with others including members, superiors, colleagues and individuals inside and outside Argent Credit Union.

Policy Compliance – The employee is required to be knowledgeable of all company, department and position-specific policies, procedures, and guidelines and adhere to the aforementioned without exception. These policies include but are not limited to the Fraud Prevention, Harassment, Confidentiality, Employee Conduct, Electronic Communications, Voice Mail, Bank Secrecy Act, Lending and Collection policies.

REQUIRED EDUCATION AND EXPERIENCE

− High school diploma or equivalent required.

− Two to five years related experience working in a professional office environment.