Community Manager, Paraprofessional

The Community Manager plays a key role in delivering on The Washington Center’s (TWC) promise to provide students with a transformational experience. This live-in position is responsible for working with the Housing and Community Life (HCL) team to create an atmosphere that will foster personal, academic, and professional development within the living environment. In a multifaceted role that includes emergency response, community development, and administrative support, the Community Manager helps to create an environment for TWC residents that promotes a safe, informed, and supported community. In addition to helping cultivate a positive community through programming and on-call response efforts, the Community Manager will work up to 10 hours per week in the office assisting with daily operations.

This position comes with a fully furnished, all utilities paid, shared apartment with secured parking in the Washington DC NoMa neighborhood, and a stipend of $300 per pay period.

JOB FUNCTIONS

HOUSING & COMMUNITY LIFE

• Participate in the day-to-day management of TWC’s Office of Housing and Community Life; assist with the overall management of TWC’s residential population and apartment spaces.
• Contribute to the orientation programming for new participants, ensure residents have necessary information about community standards and safety.
• Participate in the check in, check out, and apartment transitions for all TWC programs.
• Manage services and/or programming that contributes to community development and a positive living environment for all residents.
• Complete project-based work to advance TWC’s mission and values
• Implement the department assessment schedule

COMMUNITY STANDARDS AND EMERGENCY SUPPORT

• Serve in the on-call rotation, acting as the primary contact (tier-one) during building crises and incidents for TWC’s residential population.
• Assist residents with roommate conflicts, mediations and resident wellness concerns.
• In collaboration with the Assistant Director, manage behavioral issues within the living environment. Address community trends, as necessary.
• Serve as a conduct officer for low to mid-level violations of TWC’s Code of Conduct. In collaboration with the Assistant Director, impose sanctions for policy violations and ensure timely resolution to conduct issues.

OTHER

• Assist with managing the housing email inbox, responding to inquiries promptly.
• Other duties as assigned by the Assistant Director of Housing and Community Life.

Required Education and Experience an equivalent combination of education, training, and experience will be considered:

• Bachelor’s Degree required
• Current enrollment in a graduate program
• One to three years of work experience
• Public speaking and group facilitation skills are required
• Evening hours and some weekend hours are required

Preferred Education and Experience:

• Preference given to enrollment in higher education, student affairs, counseling, or similar graduate program.
• High preference given to experience in residence life, housing, student activities, or orientation.
• High preference given to experience in an on-call capacity, responding to urgent and emergent situations

Competencies to perform the job successfully:

• Communication/Interpersonal Skills
• Customer Satisfaction
• Teamwork/Collaboration
• Initiative
• Self-Awareness
• Analytical Thinking/Problem Solving

Knowledge, Skills, and Abilities which are not reflected in the competencies but are critical to the successful performance of the job. These may be representative but not all inclusive of those commonly associated with the position:

• Strong project management skills
• Ability to manage multiple projects and work collaboratively
• Ability to maintain confidentiality
• Proven ability to articulate organizational objectives and development goals
• Independent judgment and initiative.
• Proficiency in MS Office with strong knowledge of Microsoft Excel and Word.
• Experience with StarRez preferred

Equipment Used to Perform the Job which may be representative but not all inclusive of those commonly associated with this position:

• Standard office equipment

Physical Abilities are commonly associated with the performance of the functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. The employee may frequently lift and/or move up to 25lbs.

• Specific vision abilities required by this job include close vision, distance vision, precise hand-eye coordination, and the ability to identify and distinguish colors.
• While performing the duties of this job, the employee is regularly required to sit, use repetitive wrist, hand, and/or finger movement, reach with hands and arms, and talk or hear.
• The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, and crawl.

The Washington Center is an Equal Opportunity Employer. It is TWC's policy to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.

The Washington Center stands in solidarity with all marginalized communities. We believe communities are strengthened by the inclusion of and equity for all people. Racism, hate, and violence have no place in our society, and we condemn all such acts. We are committed to becoming an anti-racist and anti-hate organization.

We commit to continuously striving for diversity, equity and inclusion through ongoing education, reflection, and awareness. As an organization nearing five decades in existence, we recognize we have work to do. At The Washington Center, each person brings unique and varied lived experiences which inform our thoughts, actions, and decision-making processes. We aim to create an inclusive, safe environment for our staff, students, and all stakeholders, where everyone’s differences are honored, every perspective is valued, and everyone is safe to bring forth their authentic selves.