Integrated Workflow Support Specialist

Midwest Tape

Holland, OH

$18 to $20 Yearly
Vision , Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Midwest Tape | hoopla

Onsite, Monday-Friday 8:30am-5:00pm

For over 30 years, Midwest Tape has served libraries and their patrons with unparalleled access to the best content available in the media world. Our digital offering, hoopla Digital, combines the media and library expertise of Midwest Tape with the latest in web and mobile technology, delivering an all-in-one experience to the library world. As hoopla continues to grow on a global scale, we are expanding our team.

At Midwest Tape, we know our people are the reason for our success. We value our employees and believe in empowering them to help them thrive. We offer competitive pay and benefits, a healthy work/life balance, and appreciation for a job well done.

Benefits:

Medical, dental, & vision insurance
401k + match
Profit sharing
Paid vacation and personal time
Flex time
10 paid holidays
Company performance bonus
Holiday bonus
Training & career development opportunities

Position Summary:

Responsible for learning about libraries’ Integrated Library Systems, helping libraries develop the best workflow with Midwest Tape and communicating with libraries regarding their 9XX, EDI, and hoopla digital services setups and issues.

Primary Duties and Responsibilities:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

Discuss with libraries ILS authentication for hoopla digital services
Provide initial hoopla customer ILS setup assistance and walk-through
Conduct and maintain ILS annual reviews for all hoopla customers.
Help libraries setup the best work flow for their library.
Gather information from library and add tickets to IT for new APIs, Authentication, and Discovery layers as needed.
Maintain customer relationships in regards to ILS updates and migrations.
Help create and maintain documentation on integration with each ILS.
Discuss passing data from ILS to Midwest Tape for authentication and cataloging.
Learn more about each ILS in order to discuss best workflows with library.
Work with the sales department to help resolve ILS issues.
Work with Data and IT to help resolve ILS issues, identify new workflows, set up new integrations.
Assist in creation of documentation of manuals and upkeep of the same
Assist in creation of proper Midwest Tape workflows
Provide training to other employees (hoopla coordinators) on how each ILS works
Provide support for libraries 9xx, EDI, Open URL, 949 item records and other automation options

Skills:

Strong familiarity with library current ILS systems
Strong knowledge of Midwest Tape’s Web site, hoopla websites, help desk site, and SAP
Must be able to communicate effectively with programmers, hoopla and processing support, sales and customers
Demonstrate advanced conceptual reasoning skills and discretionary judgment along with an understanding of business area policies and processes
Must possess excellent follow-up and follow-through skills.
Basic Computer skills, including Microsoft Office
Familiarity with MARC Records
Must be able to work independently while being an active member of a team.
Must be detail oriented, accurate and have excellent organization skills

Preferred Education Requirements:

Bachelors Degree in related field.

Preferred Experience:

1-3 years direct work experience in a programming or customer service environment
Knowledge of Midwest Tape’s work flow from start to finish.

Physical Requirements/Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
Physically able to participate in training sessions, presentations, and meetings.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.