LMS Administrator

Join one of Arizona's Top Workplaces and a top 20 Assessment Company, consistently recognized by the Training Industry!  TTI Success Insights is the leading source for research-based, validated assessments and coaching tools that enable organizations to effectively meet their talent management needs. Since 1984, TTI Success Insights has provided industry-leading insights through our comprehensive suite of behavioral assessment tools that increase employee productivity and improve culture and employee engagement and are available in more than 90 countries and 47 languages. Our team members take ownership of their responsibilities and are motivated to continuously learn on the job. We enjoy a healthy team culture with cross-departmental collaboration.  Our team members enjoy an excellent benefits package including medical, dental and vision insurance, generous vacation, personal time, sick time, holiday and Paid Parental Leave, Flexible Spending account and 401k plan with match. As well as a casual and flexible work environment with professional development opportunities.

We are seeking an enthusiastic and technology-savvy Learning Management System (LMS) Administrator to join our dynamic TTI University team! Reporting to our Director of Learning as a key player you'll be the go-to specialist for maintaining and optimizing our Docebo learning platform. This role is perfect for someone who is passionate about systems, loves to tackle challenges head-on, and is eager to drive a culture of continuous learning within our organization and global partner network. If you're excited about supporting the future of transformational learning and development, we can't wait to have you on board!

Responsibilities

System Administration and Optimization:

• Configure and customize the LMS to meet organizational needs, including system settings, user management, permissions, reporting, automated workflows, and integration with other systems.
• Oversee the day-to-day operation of the LMS, including course setup and content uploads.
• Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal functionality.
• Provide technical support to learners and instructors, solving issues swiftly to maintain high user satisfaction.
• Ensure seamless, engaging, and effective onboarding and learning experience for all users.

Content Management:

• Collaborate with instructional designers, subject matter experts, and content providers to upload and test content.
• Organize and maintain course materials ensuring they are up to date and meet system standards.
• Ensure content is current, accurate, and aligned with learning objectives.
• Support regular audits to review content quality and compliance with standards.

User Support and Training:

• Provide technical support to users, including troubleshooting user issues, answering inquiries, and providing guidance on system usage.
• Support facilitators with creating and maintaining course registrations for on-site and virtual training events.
• Develop and deliver LMS training/onboarding for administrators, instructors, and learners.
• Create documentation and tutorials to assist users in navigating the LMS platform effectively.

Data Management and Reporting:

• Monitor learner seats, subscriptions, user engagement and course completion rates, generate reports on user activity, and other relevant metrics to assess the effectiveness of training initiatives.
• Analyze data to identify trends, opportunities for improvement, and areas for expansion of the LMS capabilities.
• Maintain data integrity and security protocols, ensuring compliance with privacy regulations.
• Stay abreast of new Docebo features and updates, implementing enhancements that can benefit our learning environment.

Knowledge, Skills, and Abilities:

• Team supporter ensuring collaboration with facilitators, instructional designers, project managers, and partners.
• Ability to communicate with diverse personalities and cultures in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Strong analytical and problem-solving skills to troubleshoot technical issues and implement effective solutions.
• Ability to manage multiple tasks and priorities effectively, with attention to detail and accuracy.
• Understand and comply with company policies and procedures.
• Strong oral, written, and interpersonal communication skills.
• Strong time management and organizational skills.
• Experience delivering training sessions or workshops to end-users on LMS functionality and best practices.

Education and Experience Requirements:

• Bachelor's Degree in Information technology, computer science or related field preferred or a combination of relevant education and experience.
• Minimum of 3 years of experience administering a Learning Management System, preferably in a corporate setting.
• Administration of Docebo LMS platform (required).
• Experience configuring APIs, workflows, and additional connections.
• Strong technical skills, including knowledge of HTML/CSS, SCORM, and other e-learning standards.