Outreach and Enrollment Specialist

Summary of Position
The Outreach and Special Project Coordinator provides outreach opportunities for community residents who lack access to healthcare and health insurance through community engagement and enrollment and application follow-up assistance. This role also builds and strengthens enrollment collaborations with local partner organizations.
Additionally, s/he supports the Director of Administration by supplying content for press releases, organization letters, development and fundraising, the annual report, and special projects.
Minimum Qualifications
Excellent oral and written communication skills. Ability to effectively develop and nurture relationships with a diverse group of stakeholders. Must be able to travel with personal car.
• Experience: Minimum of 1-year experience in technical writing and project coordination or a minimum of 2 years comparable and transferable skills acquired in a professional setting
• Additional skills required: Ability to speak effectively before groups and actively engage the public in outreach situations. Excellent writing that is clear, concise, and written analytically.
• Additional skills preferred: English, Spanish a plus
Education: Bachelor's degree in public health, health education, English, Journalism or media and communications or related program. An equivalent combination of education and experience will be considered.
Certification(s)/Licensure: N/A
Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
• Repetitive movement of hands and fingers - typing and/or writing.
• Occasional standing, walking, stooping, kneeling or crouching.
• Reach with hands and arms.
• Talk and hear.
• Current driver's license and access to reliable transportation and willingness to travel when necessary
Key Responsibilities
1. Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation, and troubleshooting the enrollment process) for uninsured children and adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace, Medicaid and the Children's Health Insurance Program (CHIP).
Cabarrus Rowan Community Health Centers
Outreach and Communications Coordinator October 3, 2022 2 of 2
2. Develop, discover, and attend community events in order to promote coverage options and the mission and services of the organization.
3. Ability to write for various audiences including foundations, donors, and broader general constituencies.
4. Actively seek opportunities to communicate the worth and mission of CRCHC through public addresses, newsletters, press releases, and social functions. While representing the company professionally and positively to enhance and promote the core values and mission of the organization.
5. Develop an annual report that based on previous years UDS to showcase CRCHC accomplishments.
6. Host periodic agency showcase orientations for selected community service clubs, foundation managers, business and political leaders and potential major donors to cultivate future support.
7. Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness.
8. Develop, discover, and attend community events in order to promote coverage options and the mission and services of the organization.
9. Recruit and utilize volunteers to increase program capacity.
10. Assist in the development and implementation of organizational outreach and enrollment initiatives.
11. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
12. Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
13. Perform other duties as assigned.
CRCHC Core Requirements
1. Patient Centered Customer Service - Whether directly or indirectly, we work to support the delivery of an excellent patient experience to everyone served by the organization.
2. Caring and Compassion - We provide empathic comfort to those in distress and share kindness in all interpersonal interactions.
3. Respectful Communication - We communicate openly, honestly and without judgment while honoring each individual's uniqueness and assuming the best of those with whom we interact.
4. Teamwork - We are members of a diverse interdisciplinary team working together to meet a common goal.
5. Accountability - We accept our individual and team responsibilities and we meet our commitments. We take responsibility for our performance and actions.
6. Customer Safety - We recognize and correct potential hazards to protect ourselves and our customers.
CRCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, indigent, and uninsured patients who may not otherwise be able to afford health care via traditional sources. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve.