Client Service Representative

RealTime Laboratories, Inc. seeks to improve quality of life around the world, one innovative test at a time. Our vision is to be the most credible and passionate leader in cutting-edge laboratory services, providing the most insightful answers to our patients and customers helping better address the health episodes they face. By offering the most accurate and timely ancillary services to detect emerging pathogens, foundationally based on science and medical leadership, we break down barriers to personal health management and allow people to live better.

We are looking for a detail-oriented Client Service Representative candidate who possesses strong communication and organizational skills, with the ability to problem-solve and can function effectively as part of a team as well as being able to work independently.

Duties include, but are not limited to:

·         Build expert, dynamic knowledge of the company’s products and services.

·         Managing patients, practitioners and client inquiries via phone, email, and fax in a careful and courteous manner.

·         Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.

·         Identify and address customer needs, with a goal of total satisfaction.

·         Provide accurate, valid, and complete information by using the right methods/tools.

·         Expediting serious issues to management toward prompt resolution.

·         Meet personal/customer service team targets and call handling quotas.

·         Follow company guidelines and procedures for communications with minimal supervision.

·         Provide responses to all client service questions with internal departments.

·         Complete all assigned special client service projects as needed.

Qualifications:

·         2-3 years’ experience in Client Services, sales, or a similar role.

·         Operational Knowledge of experience with Microsoft applications (outlook, word, excel, etc.)

·         Exceptional communication skills, including active listening and clear articulation.

·         Customer orientation and ability to adapt/respond to different types of characters.

·         Ability to coordinate with other departments on client-related matters.

·         Strong organizational, interpersonal and time management skills

·         Ability to focus with exceptional attention to detail.

Benefits:

·         401(k) Match

·         Health Benefits

·         Paid Time Off

Schedule: Monday to Friday

Job Type: Full-Time