Account Manager

An agency's biggest assets are its clients and its people. Account Managers work on both sides-and they love it. Between client meetings and internal meetings, they're able to kick off projects and keep them moving. There's a lot to keep up with, but understanding and even anticipating the needs of your team and clients is basically the gist of it. Sound like something worth pursuing? If so, apply to be an Account Manager today!

Working in collaboration with the Accounts team, an effective Account Manager (AM) is a strategic thinker who works with the agency team to develop innovative and impactful strategies to ensure client's business goals and objectives are met. The AM role is responsible for making sure that project timelines, quality, and scopes are consistently met, while providing a seamless and positive client experience. Self-sufficiency, a loyal team mindset, and a can-do attitude are some essential traits for an AM.

GENERAL PURPOSE:

Strategic client and project management, proactive problem resolution, client relationship development, strategic project management and internal account management.

ESSENTIAL FUNCTIONS:

• Act as the primary point of contact for Jackson clients to develop and effectively communicate brand strategy, progression of deliverables, and account performance reports.
• Create and manage workflows, budgets, and timelines that ensure project deadlines and expectations are met.
• Maintain productive interactions with support departments (i.e., answer questions/provide direction) keeping projects streamlined, on brand, and on schedule.
• Nurture strong client relationships built on trust and substance - proactively seeking opportunities to align Jackson's strengths with the client's needs.
• Provide recommendations and strategic support to both internal teams and designated client counterparts.
• Act as a final checkpoint for all outgoing creative, guaranteeing all deliverables are of highest quality, and that final projects align with brand standards and project scope
• Work with Jackson's production team to facilitate the development and delivery of print and traditional marketing assets, as well as periodically planning and executing on-site photography and videography shoots.
• Develop a knowledge of the various brands under your management, understanding their unique brand positioning, communication and creative standards-, short- and long-term goals, and preferred methods of communication.
• Manage projects within Microsoft Office, Hightail, Advantage, Dropbox and various Project Management platforms

KNOWLEDGE/SKILLS/ABILITIES:

Required:

• Bachelor's degree in marketing, events, journalism, or related field, and/or commiserate experience
• Prior experience managing creative content, digital projects, and event projects
• The ability to set and maintain budgets for multi-channel strategies
• Excellent, pro-active interpersonal and communication skills (written and verbal). Strong writing and editing skills and a general knowledge of marketing language.
• Desire to expand knowledge and capabilities, not only relating to Account Management, but also regarding industry trends, creative processes, and strategic thinking.
• Strong attention to detail with ability to manage multiple projects across a variety of industries effectively
• Strong time management, organizational and critical thinking skills
• Reliable and responsible, able to follow direction and work with minimal supervision
• Work efficiently under stress
• Ability to read and comprehend instructions, correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to clients and other Associates of the organization
• Strong computer skills, including proficiency in MS Outlook, Word, Excel, and PowerPoint
• Ability to problem solve and think critically- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Proactive, resourceful, quick learner, multi-tasker, strong team player
• Commitment to Company Values

Preferred:

• 5-7 years of Account Service or Project Management Experience
• Prior Agency experience

Travel:

• 10-25%

Reporting to this Position:

• No direct reports, but ability to lead for growth is recommended

Physical Demands

While performing the duties of this position, the Associate is occasionally required to move about the office, use computers, phone, video conferencing and other general office equipment. The Associate must occasionally lift up to 20 pounds.

Work Environment

The noise level in the work environment is usually moderate.

General sign-off: The Associate is expected to adhere to all company policies.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.