Learning and Development Specialist

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Learning and Development Specialist reports to the Senior People Experience Manager and works with organizational leaders to help employees cultivate their skills and knowledge.

In this role, you will work to curate, develop, execute, and maintain a robust training program for our employees. You will play a crucial role in promoting efficiency and competitive advantage by developing the skills of the workforce organization-wide. // supports the design, development and delivery of virtual talent development programs to ensure leadership and future ready talent pipelines.

Your Impact

• Develop and deliver comprehensive training programs to serve varied lines of business in the loyalty-tech industry, incorporating the latest industry trends and advancements

• Create, maintain, and continuously update a variety of training materials, including presentations, handbooks, and multimedia content to support learning

• Facilitate engaging training sessions both in-person and virtually; design and implement evaluation methods to assess their effectiveness and identify areas for improvement

• Collaborate with department heads and subject matter experts to assess training needs and design targeted programs

• Provide ongoing support and guidance to employees and managers, monitoring their development progress and delivering feedback

• Manage all aspects of training logistics, maintain meticulous records, and manage budgets and resources efficiently, ensuring cost-effective and well-organized delivery of training programs

• Support and foster a company culture of continuous learning and professional growth, participating actively in existing and new feedback loops

What you bring to the table

• Bachelor's degree or equivalent professional experience in business, human resources, or a related field

• Proven experience as a Learning and Development Specialist, Corporate Trainer, or similar

• Strong presentation, public speaking, and communication skills

• Ability to design and develop comprehensive training materials using multimedia tools

• Proficiency in Microsoft, Atlassian, and Google Suites and generally quick learner of collaborative software

• Exceptional interpersonal, organizational, and time management skills

• Strong critical thinking, decision making, and problem-solving abilities

• Resourceful, with a continuous interest in learning new teaching techniques and industry developments

• Dedicated in producing impactful, honest work of the highest quality

• Passionate about employee development with a growth mindset

Bonus points

• Training and Development Certification (e.g. CPLP)

• Project/Program Management Certification

• Proficiency in Lucid

• Knowledge of loyalty-tech industry concepts, trends, and best practices

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.