Bakery Assistant Manager at Sweet Treets Bakery

Join the Sweet Treets Bakery Family in Austin, TX!

Are you passionate about the art of baking and ready to bring your creativity to the table? Sweet Treets Bakery, a beloved gem in Austin's vibrant Oak Hill neighborhood, is on the lookout for an exceptional Bakery Assistant Manager to join our dynamic team! For over a decade, we've been at the heart of Austin's confectionery scene, crafting not just stunningly beautiful treats but also unforgettable experiences for our community.

As a key player in our bakery, you'll be part of a team renowned for its artistic flair and culinary finesse, consistently impressing with both classic and innovative creations. We are seeking someone who is not only creative and punctual but also reliable and possesses an unwavering attention to detail. This is more than a job; it's an opportunity to be part of a legacy that has been sweetening lives and sparking smiles for over 10 years.

If you're ready to rise to the occasion in an environment where your talents will be celebrated and nurtured, Sweet Treets Bakery is your next destination. Let's bake a difference together! ✨

Responsibilities and Duties

• Order Forecasting and Coordination: Oversee labor hours and revenue forecasting for wedding, specialty cake, and pastry orders. Schedule and coordinate wedding cake deliveries.
• Communication and Management: Handle the main inbox, ensuring timely responses (within 48 hours) to custom estimate inquiries, updating order details, and managing online orders via Square.
• Financial Responsibilities: Invoice customers for custom orders, process payments using Square, and manage inventory for boxes and other production and delivery items.
• Marketing and Design: Utilize Canva for designing marketing materials such as menus, business cards, and flyers. Manage social media accounts, including posting photos, reposting story tags, and responding to direct messages.
• Wholesale Coordination: Maintain and coordinate existing wholesale relationships, including order updates, invoicing, and delivery arrangements.
• Team Leadership and Training: Ensure clear communication across departments, train employees as needed, provide feedback, and ensure a clean, safe, and appealing environment for customers and employees.
• Operational Responsibilities: Open and close the store front, adhere to operational procedures, including task lists and tracking sheets, greet and assist customers, answer phones and messages promptly.
• Delivery and Decoration: Assist with deliveries for wholesale and special event deliveries during peak season, and either possess or be willing to learn cupcake frosting/decorating skills.
• Customer Service: Handle customer complaints and ensure overall customer satisfaction.

Qualifications

• Experience in Event and Order Management: Proven ability in forecasting, scheduling, and coordinating orders, especially in a bakery or similar setting.
• Strong Communication Skills: Ability to manage multiple communication channels effectively and maintain clear communication across teams.
• Financial Acumen: Experience with invoicing and payment processing systems, preferably Square, and inventory management skills.
• Marketing and Social Media Proficiency: Competence in using design tools like Canva and experience in managing social media platforms for business purposes.
• Wholesale Management Experience: Demonstrated ability in handling wholesale accounts, including order management and delivery coordination.
• Leadership and Training Abilities: Proven track record in leading a team, providing training, and maintaining a positive work environment.
• Operational Efficiency: Capability to manage daily operational tasks with diligence and accuracy, including store opening and closing procedures.
• Physical Ability and Willingness to Learn: Physical capability for delivery tasks and an eagerness to learn or experience in cake decorating.
• Customer Service Skills: Strong ability in handling customer inquiries and complaints, ensuring high levels of customer satisfaction.

Benefits

• We offer one week PTO annually, Dental and medical available through Aflac.

Available shifts and compensation: Available shifts all days except Sundays. Compensation is $20.00 - $24.00/hour.

Learn more about us at www.sweettreetsbakery.com.

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