Manager, Commercial Sales

Job Summary:

The Commercial Sales Manager will prepare bids for all fleet and commercial customers. Manager will utilize “Main Street USA” program materials from manufacturers in solicitation of small business and commercial accounts. The manager will coordinate and deliver all courtesy deliveries. The manager will maintain a follow-up program with commercial and fleet customers to assist in maintaining CSI in top 10% of group. This position requires experience in both light duty and heavy duty trucks, product knowledge, organization, state bids, municipalities, strong interpersonal and communication skills, reliability, and the ability to create strong working relationships with our customers. Maguire is known for very well established commercial department. This position is being added because of tremendous growth.

Essential Job Duties and Responsibilities: (Additional duties as assigned)

• Will be current on all rebate, incentive and government money programs.
• Understand that business is built on customer satisfaction and devote him/herself to guaranteeing satisfaction to customers.
• Give feature presentations of new or used vehicles tailored to the customer’s interests and needs.
• Demonstrate new and used vehicles (includes test drives)
• Deliver vehicles to customers. The delivery process includes review of the vehicle’s operating features, warranty, and paperwork; and it lays the foundation for customer loyalty.
• Attend department managers’ meetings as required.
• Attending sales meetings.
• Maintain an owner follow-up system that encourages repeat business and makes the owner conscious of the sales representative so that the customer will refer leads and prospects.
• Maintain a prospect development system which includes a group of prospect locators and sales associates.
• Keep abreast of new products and customer benefits of new features, accessories, etc.
• Assist in lot and inventory maintenance such as moving cars, cleaning off snow, keeping track of keys and keyboard, etc.
• Maintain CSI in top 10% of group
• It is your responsibility to support and endorse dealership policies and procedures as set forth by Dealership Management and Manufacturers’ standards.

Additional

• Establish personal income goals that are consistent with dealership standards of productivity. The minimum production standard on new and used deliveries per month will be determined by the Executive team.
  • Devise a strategy to meet company goals.
  • Provide a lease presentation to every customer.
  • Work according to manufacturers’ standards.
  • Report to management concerning objectives, planned activities, reviews and analyses as requested.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time or plan more effectively.
  • Understand the terminology of the automobile business and keep abreast of technological changes in the product.
  • Familiarize him/herself with competitive products, including equipment, prices, models, series, and trading practices.
  • Work with the service department in accordance with dealership policy, emphasizing to the customer the quality and availability of repairs available in the service department.
  • Know and understand the federal, state and local laws which govern retail auto sales.
  • All Salespeople work to the highest standards of customer satisfaction and strive to be within the top 10% of group.
  • Travel will be expected to satisfy goals set for sales.

Required Experience and Education:

• High School Diploma or General Educational Diploma (GED).
• One year’s dealership experience required.

Additional Requirements:

• Valid New York State Driver License.

Required Skills and Attributes:

• Leadership and motivational abilities.
• Communication and interpersonal skills.
• Time-management and organizational abilities.
• Financial and accounting knowledge.
• Automotive sales and customer service knowledge.
• Problem-solving and critical thinking abilities.

Equipment, Machines and Software Used:

• Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb and perform repetitive motions of the hands and/or wrists.
• Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives

Physical Exertion:

• Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
• Light exertion can involve sitting, walking and/or standing most of the time.

Environmental Conditions:

• Work is performed in a dealership setting (lot, showroom, service department and offices). Travel is required part of the time.
• Occasional weekend and evening hours are required.

Hazards and Safety Precautions:

• Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
• Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.