Operations Supervisor

COGENCY GLOBAL, INC.

THE RIGHT RESPONSE

AT THE RIGHT TIME,

EVERY TIME

Position Title: Operations Supervisor

Location: Dallas, TX

Employment Type: Fulltime

Hours: 9:00 am to 5:00 pm

Benefits Offered: 401K, Dental, Life, Medical, Vision

Salary: $60-70K

Cogency Global Inc. is breaking records, and we owe our success to a strong culture and dedication to personal, professional service for all clients. To help maintain and grow this standard, we’re seeking an experienced operations supervisor to oversee daily activities of our Dallas, TX office. An ideal candidate will have experience successfully managing fast paced, high activity teams while maintaining our commitment to building a successful business with a demonstrated commitment to integrity, fairness and fun in an environment that is safe for all.

Responsibilities:

· Facilitate consistent and productive communication with management, peers, staff, and clients

· Manage staffing needs, scheduling, balance of work and hiring / training new employees

·

· Ensure operational activities remain on time and within budget

· Lead, motivate, and support team within a time-sensitive and demanding environment

· Annual reviews, monthly 1:1 meetings and implementation of career development plans for all direct reports

· Use reporting to manage operations, eliminate errors, and deliver excellent customer service

Develop strong functional knowledge of services in order to provide processing support to staff

· Issue resolution

· Manage local reconciliation and prepare and monitor budgeting for the Dallas location

· Build strong account management team partnership with sales in this territory

Skills and Qualifications

· Bachelor’s degree

· 2 years’ proven experience in an operations management position

· Proficiency in Microsoft Office (Word, Excel, Outlook), and aptitude to learn proprietary applications

· Ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

· Strong personal and professional judgment· Big picture thinking, adaptability, and organizational skills, including the ability to jump from priority to priority, juggling a variety of functions and projects

· Strong communication and interpersonal ability, be able to collaborate with and listen to the needs of employees and other departments to develop strategies that benefit the team

Join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented, professional company! Our No Layoff Strategy, commitment to integrity, fairness and fun, and strong financial performance make us an ideal alternative to the traditional “all business” organization.

Together, we live our Core Values

Integrity: Doing the Right thing even when no one will know and walking the talk

Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture

No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy

...and to further support our staff, we offer:

• 35-hour work week

• Relaxed and Casual dress code for Summer months & Fridays

• Educational assistance program for all of our eligible staff members

• Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions

• An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year

• A commitment to diversity & inclusion

• 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit

• 80% covered Medical Insurance & 80% covered Dental & Vision insurance