Senior Manager, Information Technology

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Senior Manager, Information Technology with a passion for human services.  This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion.

WHO WE ARE
We are a social enterprise that partners with communities to transform society by honoring the humanity of people, reducing the impact of discriminatory mass incarceration, and empowering people to live safe, healthy, productive lives through inspiration, affirmation, and by overturning barriers.

For over 60 years we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 50+ locations across Washington State that provides a chance for change to over 3,000 people on any given day.”

WHAT YOU'LL DO

 The Senior Manager, Information Technology is responsible for managing the overall Information Technology [IT] operations across the organization; leveraging the vision, mission and IT strategy in collaboration with the Vice President of Information Technology. The primary focus is optimizing technology infrastructure, business application systems, and systems processes to support the company's business objectives, strategy and growth initiatives for the Pioneer Human Services nonprofit organization. The Senior IT Manager collaborates, mentors and manages a team of IT professionals across technical units, with various departments, and ensures that Pioneer's IT resources are optimized, secured, and aligned with regulatory and industry best practices.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Implements the comprehensive IT strategy aligned with Pioneer’s business goals and long-term vision as a member of the greater Pioneer leadership team with a strong alignment with Mission and Vision.
• Collaborates with leadership to identify and prioritize IT initiatives that improve efficiency, productivity and innovation.
• Recruits, mentors, and manages a team of IT professionals. Foster a transparent, healthy and collaborative work environment. Lead an effective IT retention and professional succession growth plan. 
• Oversees the design, implementation, and maintenance of Pioneer's IT infrastructure hands-on, including servers, networks, hardware, and software systems.
• Ensures the availability, scalability, and security of IT infrastructure hands-on to support ongoing operations and future growth.
• Establishes and enforces robust security protocols and measures to safeguard the company's sensitive data, ntellectual property, and customer information.
• Implements disaster recovery and business continuity plans to protect against potential IT disruptions.
• Coordinate the selection, deployment, and maintenance of various software applications relevant to the aerospace manufacturing industry, facilities management, operational support and behavioral health divisions. Technical lead for project management across Pioneer.
• Manages the evolution from legacy platforms to improve and stabilize business operations and the infrastructure technical landscape.
• Collaborates with stakeholders to streamline business processes and improve workflow efficiencies through technology.
• Develops and manages the IT budgets, ensuring effective allocation of resources for various IT projects and ongoing operations. Collaborate with the technical providers and vendors, analyze utilization and account management.
• Conducts performance evaluations, provide feedback, and identify opportunities for professional development.
• Ensures compliance with relevant regulations and industry standards related to data privacy, security, and IT Pioneer operations.

• Stays updated on emerging technologies and industry trends to drive continuous improvement in IT processes and practices

Pioneer Human Service Expectations:

• Represents the company Core Values, department, and self by maintaining a high degree of personal. professionalism; by conducting business with strict honesty and fairness; by avoiding all deception and trickery; and by dealing fairly with employees, customers, and competitors.

• Be aware of and ensures compliance with all Company requirements and procedures and follow requirements laid out in the Company’s Business Management System.
• Accepts responsibility for mentorship and guidance of new and support employees; embrace and participate in the company’s Core Values and Mission programs.
• Maintains a high level of self-awareness of personal skills and abilities and notify supervision of any training or assistance needed.
• Performs all other duties as assigned and required. Duties, responsibilities, and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong knowledge of IT infrastructure, networking, security, cloud and software applications relevant to Pioneer, including healthcare and social services.
• Excellent leadership, communication, time management, organizational and customer service skills. Interface with stakeholders at all levels. 
• Manages effective technical support for end users, applications, data systems and infrastructure including off hours and on call support plans where appropriate.
• Experience in non-profit systems administration technology environments preferred.
• Demonstrated ability to develop and implement IT strategies that align with business objectives.
• Experience in managing IT budgets, resource allocation, and vendor relationships.  
• A strong focus on data security and compliance.
• Deep understanding of the relationship between application design, data and infrastructure environments.
• Significant knowledge of and experience in project management and systems development tools, techniques and processes are required, including SDLC
• Proficient in systems analysis, estimating, rapid application development, structured programming, data modeling and analysis, object-oriented design/development, project management and information security design
• Knowledge of database platforms and performance tuning
• Broad professional education background in Security and Systems Administration, Cloud, DevOps and Data Engineering. Certifications such as CISSP, CISM, or ITIL are a plus.

• Proficient in current Microsoft Office, PowerPoint, Visio, SharePoint. Infrastructure monitoring, management and security tools such as Solar Winds, Artic Wolf or similar. Remote management services and distributed management tools

QUALIFICATIONS:
REQUIRED

• Bachelor's degree in Computer Science, Information Technology, or a related field.  In lieu of a degree an equivalent combination of education and experience.
• Extensive systems administrative experience in aerospace or a similar manufacturing environment as a Systems Engineer or similar infrastructure-supportive discipline. 
• Proven experience (typically 10+ years) in IT leadership and people management roles
• 5+ years in telecom infrastructure services and support
• 5+ years leading IT software acquisition, development and support services and projects
• 5+ years as a software and database architecture expert in complex IT environments
• 5+ years in SQL Server and enterprise applications and databases [on premise and SaaS]
• 5+ years in current Microsoft software environments and platforms
• 5+ years in ERP and/or EHR enterprise level systems and support

PREFERRED/DESIRABLE

•  A master's degree

EEO

Pioneer Human Services is an Equal Opportunity Employer of minorities, women, individuals with disabilities, protected veterans and does not discriminate under federal, state, or local laws. All qualified applicants and employees will receive consideration and opportunities for employment without regard to race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, genetics, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. Pioneer’s existing drug-free workplace policy prohibits the use of marijuana, including medical marijuana, and complies with Washington law. As such, this position is subject to drug testing during employment, to include testing for marijuana.