Collegiate Services Specialist

DEPARTMENT: Membership Engagement

TEAM: Collegiate Services

POSITION TITLE: Collegiate Services Specialist

GENERAL DESCRIPTION: This full-time position partners with a district volunteer team to support assigned collegiate chapters; contributes meaningful perspectives to collegiate chapter operations to enhance the membership experience; partners with volunteers and staff to implement and execute chapter development efforts; and collaborates with other Collegiate Services Specialists and all Executive Office staff members to ensure consistency across districts and a shared vision for the overall membership experience.

Duties Performed

• Partner with District Team Director to manage operations of assigned district (including but not limited to monitoring individual chapter progress, training and support of district volunteers, oversight of the district budget, management of chapter concerns and crises, and continued evaluation of best practices to promote chapter success).
• Work cooperatively with alumnae volunteers, International Officers, collegiate chapter officers and advisors, and Director of Collegiate Services to assist and support assigned chapters, ensuring assigned chapters are positively contributing to the overall goals of the sorority.
• Develop a thorough understanding of collegiate chapter operations to recommend process and procedure best practices in partnership with Collegiate Services and District Team Director teams as appropriate.
• Lead chapter accountability process for assigned chapters in partnership with Director of Collegiate Services, District Team Director, and district volunteers, engaging the Education & Programs Specialist as needed.
• Manage Annual Chapter Planning process alongside District Team Director to monitor chapter performance and membership metrics and identify trends and achievements.
• Partner with the District Team Director to assess chapter support needs and assist the district team with the preparation for and follow-up of chapter visits.
• Serve as Executive Office contact for university administrators, chapter members, advisors, and parents within assigned district; escalate questions/inquiries as necessary to Director of Collegiate Services or district volunteers.
• Provide coaching and support for district aligned Chapter Support Coordinator.
• Coordinate with Education and Programs team to support logistics and execution for district team meetings, officer training conferences, and Grand Convention, as needed and determined by supervisor.
• Support chapter officer education through creation and facilitation of content for virtual and in-person training opportunities.
• Create workshops and share new creative ideas and/or programs for addressing chapter issues as requested and needed.
• Assist the Volunteer Engagement Specialist and district volunteers to source and screen prospective volunteers for advisory board positions or subject matter expert opportunities within the district, as needed.
• Review data and applications for chapter programming and performance award
• Monitor statistics and membership data for assigned chapters, including but not limited to: scholarship, university and National Panhellenic Conference member group statistics, and chapter visit history. Provide statistical analysis as requested.
• Remain current on campus and NPC collegiate trends, hot topics, and best practices to share information with Collegiate Services team and district volunteers.
• Perform other duties as may be assigned by the Director of Collegiate Services or Senior Director of Membership Engagement.

Expectations

• Demonstrate a positive, problem-solving mindset with a spirit of teamwork.
• Ability to work independently and take initiative.
• Consistently demonstrate through words, actions, and interactions, alignment with Alpha Delta Pi’s values and strategic direction, focusing on the success of the Sorority.
• Maintain high professional standards.
• Promote the ongoing development of a service relationship with collegiate chapters, alumnae volunteers, International Officers, and all members of Alpha Delta Pi.
• Maintain positive public relations within Alpha Delta Pi, among all entities, in contact with other NPC and NIC groups, university officials, vendors, and others.
• Represent Alpha Delta Pi within related professional organizations as approved by supervisors.
• Promote a sense of pride in Alpha Delta Pi and a strong sisterhood in all chapters visited.

Suggested Background and Experience

• Bachelor’s degree; membership in Alpha Delta Pi preferred.
• 3+ years of professional experience or equivalent, preferably in the areas of business development, project management, volunteer management or equivalent role/s.
• Knowledge of Alpha Delta Pi. Preferred Alpha Delta Pi collegiate officer and/or alumnae volunteer experience.
• Knowledge of Greek Affairs and the campus perspective.
• Experience working in a cross-functional team environment or volunteer-based organization preferred.
• Ability and willingness to travel as a representative of the sorority when needed.
• Strong analytical skills, oral and written communication skills, sound judgment, and decision-making ability.
• Proactive, self-directed, and able to independently solve problems.
• Customer service oriented and ability to maintain confidentiality.
• Outstanding organizational skills, ability to multitask, and work under pressure in a dynamic environment.

Required Travel

• Convention or Leadership Seminar (late June)
• Collegiate Officer Leadership Events (January/February)
• Conference travel as determined by supervisors (throughout the year)
• District Team Meetings
• Campus visits as chapter needs arise or deemed appropriate by Director of Collegiate Services.

DEGREE OF SUPERVISION: Moderate

FROM: Director of Collegiate Services

COLLABORATES WITH: Chapter Support Coordinators, District Team Volunteers

STATUS: Full-Time, Exempt. Position may require non-traditional work hours.

EMPLOYMENT LOCATION: This position is based at Alpha Delta Pi’s Executive Office in Atlanta, GA to perform tasks that are generally required to be performed in-person. Atlanta based staff participate in a hybrid work schedule that may be granted after the first 90-days of employment. Alpha Delta Pi reserves the right to change work status with notice to employee.

Please note: Job responsibilities and tasks are subject to change based on the needs of the organization and at the discretion of a supervisor or Executive Director.