Technical Writer

Description

About Our Company:

Delmock Technologies, Inc. (DTI) is seeking a Technical Writer to explore exciting career opportunities. DTI is a leading HUBZone business in Baltimore, known for delivering innovated IT and Health solutions with a commitment to ethics, excellence, and superior customer service. At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Recently ranked as high as #3 among HUBZone companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to a top-ranking Federal project support team.

Join our talented team and be part of a company that values both professional excellence, community impact, and diversity of ideas. DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

Client Information:

The Centers for Disease Control and Prevention's (CDC) Division of HIV Prevention (DHP) focus on high impact prevention of HIV-by preventing new HIV infections, improving health outcomes for persons with HIV, and reducing HIV related disparities and health inequities.

DHP develops and maintains a variety of data and information systems to support its mission, including systems to collect, transmit, store, and analyze data for HIV/AIDS surveillance, epidemiology, and program monitoring and evaluation. We are looking for IT and public health partners including statisticians, researchers, behavioral scientists, computer scientists, public health advisors/analysts, budget analysts, and other program staff.

Responsibilities:

• Develop, write, and edit technical and procedural documentation for IT systems and projects within the CDC's DHAP. This includes user manuals, help guides, system specifications, and process documentation.
• Work closely with technical teams to ensure accuracy and comprehensiveness of documentation related to software and system operations, maintenance, and troubleshooting.
• Create clear and concise content for different audiences, ensuring that technical jargon is explained or minimized for user-friendly communication.
• Maintain documentation repository and ensure all stakeholders have access to the latest versions of all documents.
• Participate in technical meetings and project reviews to gather necessary information for documentation and to understand project developments that require documentation updates.

Minimum Requirements:

• Bachelor's degree in Technical Writing, English, Communications, Journalism, Information Technology, or related field.
• Minimum of 3 years of experience as a technical writer, preferably within IT or technology-focused sectors.
• Proven ability to produce high-quality technical documentation that meets applicable standards and is appropriate for its intended audience.
• Experience with technical writing tools such as MadCap Flare, Adobe RoboHelp, Microsoft Visio, or similar.

Preferred:

• Experience working with public health, healthcare, or government IT systems.
• Familiarity with software development environments and the Agile methodology.
• Certification from the Society for Technical Communication (STC) or similar credentials.

Location:

• This opportunity is remote.