Property Management Operations Specialist

Join our fast-growing team to improve lives through real estate. As our Property Mangement Operations Specialist (OS), you will spearhead property onboarding, ensuring a seamless management transition. The OS is a mentor and ally to the onsite property management teams, providing support to drive their success. They dig into each property business plan, helping the onsite team understand their objectives. Proficient in our systems and processes, the OS understands the importance of adhering to standard operating procedures. Lastly, they are excited by the opportunity to travel to new property groups and markets, filling in when there's a capacity gap, and improving operations during their stay.

1. Teamwork: We are collaborative, approachable, and engaged
2. Humility: We are selfless, gracious, and continuously improving
3. Rhinoceralty: We are proactive, dynamic, and courageous
4. Integrity: We are trustworthy, principled, and sincere
5. Vision: We are forward-thinking, empathetic, and adaptable
6. Excellence: We are goal-oriented, dependable, and accountable

Responsibilities

• Ensure each property is accomplishing early business plan milestones
• Translate the business plan into actionable objectives for the onsite team, ensuring clarity and alignment on objectives
• Support and coach the onsite team
• Execute on certain property onboarding tasks, such as data integrity, due diligence, tenant welcoming, signage, etc.
• Ensure onboarding standard operating procedure (SOP) is fully executed
• Collaborate with Regional Manager on any property-related or staffing issues
• Be physically onsite routinely during the first 90 days, especially during the first 2 weeks (Pittsburgh, Buffalo, Cincinnati, and surrounding areas)
• Consult with Regional Manager and local Property Manager on how to get "focus properties" back on track
• Spend time onsite at "focus properties" to get a deeper understanding of root issues
• Review the business plan of "focus properties" to identify disconnects
• Provide coverage when existing staff are out-of-office for an extended period, or when there are capacity gaps
• Assist existing staff with emergency situation response and remediation
• Other duties as assigned to help Birgo improve lives through real estate

Knowledge & Experience

• Superior understanding of property management best practices
• 7+ years of experience managing properties
• 2+ years of experience in a regional position
• 1+ years of significant project management and coordination
• Experience operating multiple properties at the same time

Skills

• Strong self-management skills, including ability to prioritize and organize effectively, executing on tight deadlines
• Strong project management skills, including working with project management tools
• Strong ability to coordinate the work of others
• Proficient in making decisions in a rapidly-changing environment
• Strong attention to detail
• Excellent interpersonal skills
• Exceptional communication skills
• Excellent written and verbal communication skills
• Technology-savvy

Work Style

• Detail-oriented with a strong commitment to high-quality work product
• Capacity to work independently and collaboratively, depending on the needs of the situation
• Keeps the big picture strategy in mind while digging into the details
• Takes initiative to develop new ideas and systems
• Strong commitment to timely and precise work and goal completion

Other Requirements

• Able to travel frequently (up to 50%)
• Reliable personal transportation for visiting and inspecting properties that are spread over a multiple states
• Able to ascend/descend stairs and traverse an uneven terrain to access all areas of the properties
• Able to use a computer for a full workday

• Profit-sharing program
• Medical, Vision, Dental, and Life insurance with company contribution
• 401(k) retirement plan with employer match
• Paid time off, paid holidays, and sick time
• Professional development reimbursement program
• Employee Assistance Program
• Mileage reimbursement
• Discount at Birgo properties

We take care of our hardworking, competent team by providing opportunities for professional growth, paying attention to holistic staff needs, and celebrating life together. Birgo values diversity in our staff and seeks to enhance the diversity of our team at every opportunity.

Compensation Range: $65,000-$80,000/year